Updated Articles | Page 56

Delete user and release, reserve, or forward calls

Last Updated: 07/07/2023 in MultiLine Admin: Management Portal Guides and Videos Manage User Accounts

How to delete a user
Navigate Organizations

Last Updated: 07/07/2023 in MultiLine Admin: Management Portal Guides and Videos Organizations

Read on to learn how to go to an organization in the Management Portal. Overview Before you perform most tasks, if you manage multiple organizations, you will need to go to the correct organization before beginning. Before you start Best practi...
Plan a Phased Rollout

Last Updated: 07/07/2023 in Deploying MultiLine: The Complete Guide for Enterprise Compliance and Large Enterprise

MultiLine is often deployed as part of a new or expanded BYOD program. When that’s the case, your rollout plan should include educating functional stakeholders about the service, since this shift typically requires a few internal policy decisi...
How do I avoid roaming costs when I'm traveling for work?

Last Updated: 07/06/2023 in MultiLine Troubleshooting and FAQ FAQ International Calling and Texting FAQ

You can set MultiLine to receive calls and texts only when you’re connected to a Wi-Fi network. This feature lets you keep roaming costs in check when using your personal phone in a foreign country. You'll just need to make sure you'...
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding

Last Updated: 07/05/2023 in MultiLine User Guides and Videos Movius for BlackBerry Settings Call Handling

Read on to learn about using MultiLine's Call Handling Settings. You can set multiple numbers to receive incoming calls sequentially. Overview Use Call Forwarding to send calls to your MultiLine number to the specified number. Your Multi...
Getting consent to message using SMS Opt-In flow

Last Updated: 06/26/2023 in MultiLine User Guides and Videos MultiLine Messages and Voicemail SMS Opt-In Flow - MultiLine

Read this to learn how the Opt-In Flow collects consent for MultiLine users to send SMS or instant messages to users. Overview Opt-In with Consent is a texting disclaimer that requires a mandatory response. In this flow, businesses present consume...
3-Party and Conference Calling

Last Updated: 06/26/2023 in MultiLine User Guides and Videos MultiLine Calls 3-Party and Conference Calling - MultiLine

Read on to learn about 3-party conference calling in the MultiLine mobile app. Overview You can add a third participant to calls in the MultiLine application. Before you start Your organization can choose to enable or disable ...
Log out of Management Portal

Last Updated: 06/26/2023 in MultiLine Admin: Management Portal Guides and Videos Getting Started

Read on to learn how to log out of Management Portal Overview We recommend logging out of your administrator profile when you're done with your administrative tasks. It's easy to do from the profile menu. How to log out Log out of the Ma...
LINE: AI-enabled Incoming Message Routing

Last Updated: 06/16/2023 in MultiLine User Guides and Videos MultiLine for LINE Messaging

Read on to learn about the AI-enabled incoming message routing for LINE. Feature Overview The AI-enabled incoming message routing feature allows LINE users to message the Enterprise and be routed to a desired employee contact at the business...
Admin Instructions: Configure mobile recording and announcements

Last Updated: 05/11/2023 in Customer Resources Hub 🔒 Messaging Only (No Voice) Enablement 🔒

Read on to learn about enabling call or message recording settings in the Management Portal. Overview You can edit settings for voice recording, text recording, group messaging, and picture messaging in Mobile Recording under the Setup&nbs...