Updated Articles

  1. What options are there for sending MultiLine users activation information?

    You can send MultiLine users their activation information using email or SMS. These messages are called MultiLine invitations.  Both invitation types are customizable.  Customize email invitations Customize SMS invitations SMS invitations ...
  2. MultiLine for Salesforce Product Document

    Read on for a detailed description of MultiLine for Salesforce features and functionality. Introduction The MultiLine application is a cloud-based solution which provides a secure and dedicated business number on your personal mobile phone for c...
  3. Add API user

    How an Admin can Add API User
  4. How do I update invitations for simplified onboarding?

    MultiLine email and message invitations have been updated to offer a streamlined experience. Email invitations can now include a user-friendly "Download and Activate" button and QR Code. This new onboarding experience makes it easy for users to find...
  5. How do I restrict incoming social messages for a user?

    It is possible to configure whether or not a user who has social messaging enabled can receive inbound social messages.  When restricted, the user must initiate all conversations on the social media platform, no one will be able to contact the user...
  6. Allocate Numbers to Sub-organization

    Read this to learn how to allocate a number to a sub-organization.  Overview Allocating a number to a sub-organization will force the number to only be used within that Sub-Organization.  Before you Start Allocate available numbers Go to t...
  7. Manage Reserved Numbers

    Read this to learn about how to work with reserved numbers, tagging them, editing and deleting tags, etc.  Overview Tags put numbers in the Reserved pool. Tags help admins find numbers that are reserved for a specific purpose. You're required to...
  8. Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?

    This is only a messaging service, and does not support voice, video, or multimedia messages. If you or your client tries to send unsupported content, the person who tries to send it will see an explanatory automessage.
  9. Can a call switch from using WiFi to minutes during an ongoing call?

    You can use Call Settings to be flexible about using Wi-Fi or Minutes when placing or receiving calls. Calls will handover from WiFi to LTE and vice versa seamlessly. However, it isn't possible for an ongoing call to switch from WiFi to Minutes.  M...
  10. Create Admin Roles in Management Portal

    Read this to learn how to create Roles for admins, which will define which activities they'll have access to in Management Portal. You should do this before inviting admins.