Popular Articles

  1. How do I reonboard MultiLine after deleting the app?

    Sometimes you need to delete the app, whether you're changing phones or something else. Whenever you install or reinstall MultiLine you must reactivate.  Note: Activation pairs your native phone with your assigned MultiLine number. You can only us...
  2. Can a call switch from using WiFi to minutes during an ongoing call?

    You can use Call Settings to be flexible about using Wi-Fi or Minutes when placing or receiving calls. Calls will handover from WiFi to LTE and vice versa seamlessly. However, it isn't possible for an ongoing call to switch from WiFi to Minutes.  M...
  3. How do I help a user that loses their Activation password?

    Users receive Activation passwords in their MultiLine invitations. If the user can't find theirs, you can resend the invitation to provide them a new one.  ...
  4. I synced my contacts with an Exchange server, why don't I see any contacts in the list?

  5. Someone accidentally rejected the opt-in request I sent. What do we do?

    SMS and WhatsApp Opt-In flows are automatic messages designed to meet regulations that require consumers to have the option of accepting or rejecting communications from business. MultiLine allows your organization to configure these Opt-In messages...
  6. MultiLine for Salesforce | FAQ

    Read on for answers to common questions about MultiLine for Salesforce.  Q: How do I install the MultiLine for Salesforce app? A: Salesforce Administrators install the app directly from AppExchange [External Link] .  Q: Which Salesforce Editi...
  7. Onboarding End Users

    End users love the convenience and simplicity of MultiLine. A little upfront communication and education prepares employees to adopt the service. Seeing is believing Demo the MultiLine app to dismantle concerns and highlight key features. We have ...
  8. WhatsApp Messaging

  9. Customize SMS invitations

    How to customize SMS invitations. We provide a default SMS invitation with the required information that you can edit according to the needs of your organization.
  10. How do I purchase a subscription for MultiLine?

    If you're looking to buy MultiLine for your organization, please  book a call with us.