Popular Articles

301. Connect regional sites in Management Portal

     Last Updated: 08/30/2024 in MultiLine Admin Guides and Videos Administrating the MultiLine App Organizations
     Read on to learn about connecting regional sites in the Management Portal.  This feature will be available in Version 4.44.1 of the Management Portal.  Overview Connecting regional sites allows an admin for global enterprises to securely and se...

302. Can you turn on/off the call recording announcement "This call is being recorded" at the MultiLine user level and at sub-org level? 

     Last Updated: 02/06/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Need Help?
     To set up Call Recording Announcement for an organization, go to the organization then follow the steps in Enable Mobile Recording . ...

303. Set the default country calling code

     Last Updated: 10/28/2024 in MultiLine User Guides and Videos iOS Calling Calling international numbers
     Read on to learn how to set the default country calling code.  Overview A country calling code, or country dial-in code, is a prefix dialed before the telephone number when placing an international call. For example +39 is the calling code for...

304. MultiLine for Salesforce Installation Guide for MultiLine Admins

     Last Updated: 08/08/2022 in Customer Resources Hub 🔒 Salesforce Enablement
     Read this guide to install MultiLine for Salesforce in the Management Portal. For installing the connector in Salesforce see MultiLine for Salesforce Installation Guide for Salesforce Admins .  Overview A MultiLine administrator in the Management...

305. Plan a Phased Rollout

     Last Updated: 07/07/2023 in Customer Resources Hub 🔒 Deploying MultiLine: The Complete Guide for Enterprise Compliance and Large Enterprise
     MultiLine is often deployed as part of a new or expanded BYOD program. When that’s the case, your rollout plan should include educating functional stakeholders about the service, since this shift typically requires a few internal policy decisions. T...

306. International Calling and Texting FAQ

     Last Updated: 07/11/2024 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ

307. If I set Do Not Disturb on my mobile, will it apply to MultiLine for Microsoft Teams?

     Last Updated: 08/22/2024 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine for Microsoft Teams FAQ
     Yes, if you set Do Not Disturb on your mobile MultiLine app, MultiLine for Microsoft Teams will not ring either and the calls will go to voicemail.

308. Why did I see "MultiLine_Unknown" when receiving a call from my contacts?

     Last Updated: 04/12/2023 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Calls FAQ
     When you receive a call from a contact for the first time, instead of the name or number you may see “MultiLine_Unknown”.   Don’t worry if this happens, it doesn't mean anything went wrong with your contacts or that you need to take any action. ...

309. About LINE Messaging Channel

     Last Updated: 03/19/2024 in MultiLine User Guides and Videos Android LINE Messaging
     Read on to learn about the MultiLine LINE Messaging Channel. Overview The MultiLine LINE Messaging channel allows compliant LINE messaging directly inside MultiLine.  MultiLine users can receive LINE messages from followers and they can read a...

310. Sync with Exchange Contacts - Movius for BlackBerry Android

     Last Updated: 12/09/2024 in MultiLine User Guides and Videos Android Settings Contact Settings Sync with Exchange Contacts
     Read on to learn how to set up your Contacts list in the MultiLine for Intune app. Overview The MultiLine for Intune app provides you a separate contact list to use to make your business calls. We offer three options for starting your Contacts ...

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