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- MultiLine for Salesforce demo video
- About MultiLine for Salesforce
- Activate MultiLine for Salesforce
- Calling in MultiLine for Salesforce
- Messaging in MultiLine for Salesforce
- Tagging calls and texts with Opportunity
- Do Not Disturb, Out of Office and Call Forwarding in MultiLine for Salesforce
- MultiLine for Salesforce Softphone Calling Modes
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- Create user permissions
- Customize email invitations
- Managing email domain restrictions for MultiLine invitations
- Customize SMS invitations
- Add and invite a user to MultiLine
- Add and invite users to MultiLine with batch CSV upload
- Resend a MultiLine Invitation
- Search users and view invitation status
- Set Up Data Only Onboarding
- Guide to onboarding users for MultiLine Desktop
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- Set allowed applications
- Enable Group Messaging (US Only)
- Enable Picture Messaging (US Only)
- Edit message to users for undelivered multimedia message (US Only)
- Enable WhatsApp Messaging for users
- Configure mobile recording and announcements
- Enable Messaging Opt-In Policy
- Enable CLARE (Sentiment Analysis)
- Set up Compliance Restrictions
- View Redaction policy
- Manage In-App Notifications
- Call & Messages Back-Up
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- Log into Management Portal
- Is it possible to add multiple administrators to the Management Portal?
- What options are there for sending MultiLine users activation information?
- How do I help a user that loses their Activation password?
- How do I update invitations for simplified onboarding?
- Can you set MultiLine invitations to single use only?
- Can you turn on/off the call recording announcement "This call is being recorded" at the MultiLine user level and at sub-org level?
- What onboarding materials exist for new users?
- How do I restrict incoming social messages for a user?
- Secure recording offload service
- Reset Management Portal password
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- How do I solve call quality issues, dropped calls, or connection errors?
- Why is my phone not "waking up" to notify me I received a MultiLine SMS?
- When I make or receive calls, why do I see a number that I do not recognize?
- Why is my ringtone different in Minutes mode than Data mode?
- Why aren't my clients seeing my MultiLine number as my caller ID?
- How do I update my MultiLine app?
- How do I find my MultiLine app version number?
- I reinstalled MultiLine, but lost my invitation. What should I do?
- Error: Current version is not supported, please upgrade to latest version from Play store/ App store
- Error: Invalid Company / Org ID. Please try again.
- Emergency numbers 911 and 988
- Still receiving MultiLine calls after deleting the app
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- MultiLine for Intune says I need to install Company Portal, but I already have it?
- Can't email Support
- How to uninstall the Workspace/Company Portal
- I synced my contacts with an Exchange server, why don't I see any contacts in the list?
- I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
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- I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?
- Someone accidentally rejected the opt-in request I sent. What do we do?
- Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
- Why did I get the error message “Looks like this contact is already messaging with another MultiLine user. . .”?
- Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
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- Will I see missed calls when my Business Hours are set?
- Can a call switch from using WiFi to minutes during an ongoing call?
- Does MultiLine use my personal phone plan's minutes and data?
- Why do I see a number I don't recognize in my personal call log or outbound call screen?
- Can we keep both options, Simultaneous Ring and Sequential Ring, toggled off, even if numbers are added to the list?
- Why did I see "MultiLine_Unknown" when receiving a call from my contacts?
- Why is Caller ID different when I use Minutes mode or Data mode?
- Can I use MultiLine for conference calls?
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- Financial Services Regulations FAQ
- Healthcare Compliance FAQ
- Consumer Regulations FAQ
- Does MultiLine comply with GDPR Regulations?
- Can users turn off call recording in the app?
- Can users turn off SMS or instant message recording in the app?
- Is Movius ISO certified?
- Is Movius SOC Certified?
- Can MultiLine prove its Data integrity?
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- How do I get my credentials for MultiLine Desktop?
- If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?
- If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?
- Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
- If I block a number on mobile, will the number be blocked in MultiLine Desktop?
- How can I get my local contacts back after switching to Exchange? Can I switch my email used?
- Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)
- Can I change my ringtone in MultiLine Desktop?
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- Why is there a blue BlackBerry floating icon in the Movius app?
- When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?
- I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
- What is Movius for BlackBerry?
- Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
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- What is MultiLine?
- How does MultiLine provide a second number?
- What devices does MultiLine work on?
- Do users have to be connected to Internet to activate MultiLine?
- Can users use their MultiLine invitations more than once?
- Can users activate MultiLine on more than one phone at a time?
- Will using MultiLine increase my personal mobile bill?
- What type of numbers does MultiLine support?
- What languages are supported?
- How do I purchase a subscription for MultiLine?
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- Does MultiLine access my personal WhatsApp?
- Can all the messages I send and receive using MultiLine for WhatsApp be recorded?
- Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?
- Do opt-in requests time out?
- What is my client's experience when we use the WhatsApp messaging channel?
- Can I WhatsApp between MultiLine users in the app?
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- If I set Do Not Disturb on my mobile, will it apply to MultiLine for Microsoft Teams?
- If I set a Business Hours schedule on my mobile, does it apply to MultiLine for Microsoft Teams?
- I'm receiving voicemails only to Microsoft Teams and not to MultiLine.
- My incoming calls are not forwarded to the number I have selected in MS Teams.
- My calls are routed to voicemail on MultiLine mobile app instead of ringing on MS Teams.
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- What's New for Movius Release Notes?
- How to use Movius Release Notes
- How do I update my MultiLine app?
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- Version 4.03.01
- Version 4.02.05 | iOS Release Notes
- Version 4.02.04 | iOS Release Notes
- Version 4.02.03
- Version 4.02.02 | iOS Release Notes
- Version 4.02.01
- Version 4.01.06
- Version 4.01.05
- Version 4.01.04
- Version 4.01.03
- Version 4.01.02 Hotfix | iOS
- Version 4.01.01
- Version 4.00.00 - 4.00.01
- Version 3.07.01 | All Apps
- Version 3.06
- Version 3.05 | All Apps
- Version 3.04 | All Apps
- Version 3.03 | All Apps
- Version 3.01 | All Apps
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- Version 4.03.01
- Version 4.02.02 HF2 | Release Notes
- Version 4.02.01 | Android Hotfix
- Version 4.02.01 | Android Release Notes
- Version 4.01.01 | Hotfix 2
- Version 4.01.01 Hotfix | Android
- Version 4.00.01 - 4.01.01 | Android
- Version 3.08.01 - Hotfix
- Version 3.05 | All Apps Release Notes
- Version 3.04 | All Apps Release Notes
- Version 3.03 | All Apps Release Notes
- Version 3.01 | All Apps Release Notes
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- MultiLine Messaging | Version 2.2.0 | Release Notes
- MultiLine Messaging | Version 2.1.1 | Release Notes
- MultiLine Messaging | Version 2.0.2 | Release Notes
- MultiLine Messaging | 2024.03.22 | Release Notes
- MultiLine Messaging | 2024.03.16 | Release Notes
- MultiLine Messaging | 2024.03.02 | Release Notes
- MultiLine Messaging | 2023.27.10 | Release Notes
- MultiLine Messaging | 2023.06.10 | Release Notes
- MultiLine Messaging | 2023.16.09 | Release Notes
- MultiLine Messaging | 2023.22.07 | Release Notes
- MultiLine Messaging | 2023.07.07 | Release Notes
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- MultiLine by Movius for General Health
- MultiLine by Movius for Retail
- MultiLine by Movius for Wealth Managers
- MultiLine by Movius for Pharmaceutical Services
- MultiLine by Movius for Enterprise BYOD
- MultiLine by Movius for Compliance Officers
- MultiLine by Movius for Legal
- MultiLine by Movius for Educators
- MultiLine by Movius for Non-profits
- MultiLine by Movius for Contracting
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- Movius for BlackBerry Product Document
- Movius for BlackBerry Installation for MultiLine Admins
- Configure policy settings for Movius for BlackBerry in Good Control
- Whitelist Movius hostnames and ports (if RouteALL is configured) in Good Control
- Installation Guide: Deploy Movius for BlackBerry using Good Control
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- MultiLine for Salesforce Product Document
- MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins
- MultiLine for Salesforce Installation Guide for MultiLine Admins
- End-User Guide: Get started with MultiLine for Salesforce
- MultiLine for Salesforce | Troubleshooting
- MultiLine for Salesforce | FAQ
- Admin Guide: Upgrade and register MultiLine for Salesforce
- Bulk User Import Configuration For Salesforce
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Updated Articles
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Why is my ringtone different in Minutes mode than Data mode?
Last Updated: 10/29/2021 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLineWhen using Minutes mode for incoming calls, the ringtone is based on your Phone settings. When using Data mode for incoming calls, the ringtone is based on your MultiLine settings. -
When I make or receive calls, why do I see a number that I do not recognize?
Last Updated: 10/29/2021 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLineWhen Movius MultiLine is set to use the regular minutes in your carrier plan, you may notice a different number together with the one you are calling or getting the call from. Don’t worry – it’s supposed to do that. We call that n...
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Release Notes
Copyright © 2022-2024 Movius. All rights reserved. Movius is revolutionizing the way businesses communicate. We are the leading global provider of secure, cloud-based mobile communications. Our MultiLine™ solution enhances workflows, resolves compliance gaps and unifies cross-channel messaging. Movius AI-powered solutions enable businesses to build strong and lasting relationships with their customers in a company-owned, controllable system. In today’s on-the-go world, wave goodbye to excessive hardware costs and IT overhead. Welcome to Phone 3.0™. For more visit movius.ai
