Updated Articles

661. If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine Desktop FAQ
     Yes, if you set Do Not Disturb on your mobile, MultiLine Desktop will not ring either and the calls will go to voicemail.

662. Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine Desktop FAQ
     Many web users were bothered by nuisance audio coming from web sites that automatically play when a page is loaded, such as that from videos and advertisements. To address this, Chrome and Safari browsers added a feature that blocks audio by default...

663. How to uninstall the Workspace/Company Portal

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for Intune
     Follow these instructions if you're instructed to uninstall Company Portal for troubleshooting purposes. If you don't have a work profile installed (you tapped Postpone during onboarding), you can delete Company Portal like any other app.  If you...

664. Why do I sometimes see "You're using this app outside the Workspace" when I place a call?

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine for Intune FAQ
     When you place a minutes call using MultiLine for Intune, the application routes the call through the dialer of your personal phone. When this happens you may also see a relationship number dialed instead, but rest assured that your call is being pl...

665. MultiLine for Intune says I need to install Company Portal, but I already have it?

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for Intune
     If you already installed Company Portal, but MultiLine for Intune has an error message saying that you need to install it, you need to enable it: Enable Intune Company Portal Click the link to  Go to Store .  Click the  Enable button.  When th...

666. Why do I need to install Microsoft Authenticator?

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine for Intune FAQ
     If you don't have Microsoft Authenticator already, you'll be prompted to install it when installing Company Portal. You'll need Microsoft Authenticator to use Single Sign On, so that you don't have to keep entering your password every time you launc...

667. What information can my organization see when I enroll my device in Intune?

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine for Intune FAQ
     See What information can my organization see when I enroll my device? [external link] ...

668. Why do I need to install Company Portal?

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine for Intune FAQ
     The Intune Company Portal provides you access to corporate apps and resources. You need to set up Intune Company Portal App before installing MultiLine for Intune and other Work apps.  During the initial setup, the app requires that you authentic...

669. Do opt-in requests time out?

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine for WhatsApp FAQ
     No, once you send an opt-in request, your client can say "Yes" at any time to reply. However, if you think they'll benefit from a reminder, you can send a new opt-in every 24 hours.

670. Does MultiLine access my personal WhatsApp?

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine for WhatsApp FAQ
     No, MultiLine doesn't access your personal WhatsApp at all. When you use MultiLine as your official business app to securely call and message external clients, you'll be using your separate business number which is connected to your company's offici...

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