Updated Articles

651. I synced my contacts with an Exchange server, why don't I see any contacts in the list?

     Last Updated: 11/03/2021 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for Intune

652. Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?

     Last Updated: 11/02/2021 in MultiLine Troubleshooting and FAQ FAQ Movius for BlackBerry FAQ
     Movius for BlackBerry users can add contacts using three different contact source settings.  In the MultiLine Settings menu, the Contact Settings offer three options for you to select from: Native Contacts : Movius will use the contacts in t...

653. When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?

     Last Updated: 11/02/2021 in MultiLine Troubleshooting and FAQ FAQ Movius for BlackBerry FAQ
     Movius for BlackBerry is integrated with BlackBerry Dynamics authentication methods and policies.  When Movius for BlackBerry is launched, if the BlackBerry Dynamics authentication policy is set to delegate, the BlackBerry Dynamics framework a...

654. Why is there a blue BlackBerry floating icon in the Movius app?

     Last Updated: 11/02/2021 in MultiLine Troubleshooting and FAQ FAQ Movius for BlackBerry FAQ
     The Movius for BlackBerry app is integrated with the BlackBerry Dynamics secure environment, separating it from your personal apps and having a blue floating icon that securely connects it with other BlackBerry secure apps. The best way to make cal...

655. Can I change my ringtone in MultiLine Desktop?

     Last Updated: 11/02/2021 in MultiLine Troubleshooting and FAQ FAQ Desktop FAQ
     Unlike the mobile app, there's no option to change ringtone at at this time. We plan to offer it in a future release.

656. If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?

     Last Updated: 11/02/2021 in MultiLine Troubleshooting and FAQ FAQ Desktop FAQ
     Yes, if you set Business Hours, calls outside business hours will go to your voicemail and MultiLine Desktop will not notify you of the calls.

657. If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?

     Last Updated: 11/02/2021 in MultiLine Troubleshooting and FAQ FAQ Desktop FAQ
     Yes, if you set Do Not Disturb on your mobile, MultiLine Desktop will not ring either and the calls will go to voicemail.

658. Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)

     Last Updated: 11/02/2021 in MultiLine Troubleshooting and FAQ FAQ Desktop FAQ
     Many web users were bothered by nuisance audio coming from web sites that automatically play when a page is loaded, such as that from videos and advertisements. To address this, Chrome and Safari browsers added a feature that blocks audio by default...

659. How to uninstall the Workspace/Company Portal

     Last Updated: 11/02/2021 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for Intune
     Follow these instructions if you're instructed to uninstall Company Portal for troubleshooting purposes. If you don't have a work profile installed (you tapped Postpone during onboarding), you can delete Company Portal like any other app.&...

660. Why do I sometimes see "You're using this app outside the Workspace" when I place a call?

     Last Updated: 11/02/2021 in MultiLine Troubleshooting and FAQ FAQ MultiLine for Intune FAQ
     When you place a minutes call using MultiLine for Intune, the application routes the call through the dialer of your personal phone. When this happens you may also see a relationship number dialed instead, but rest assured that your call is being pl...

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