Updated Articles

651. I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?

     Last Updated: 11/15/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Movius for BlackBerry FAQ
     Native Contacts is one of three Contact Settings you can use with all versions of MultiLine. It pulls contacts that you were using with your personal number into MultiLine.  When you use  Native Contacts with MultiLine for Intune, it pulls your ...

652. I reinstalled MultiLine, but lost my invitation. What should I do?

     Last Updated: 11/10/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ
     You can only receive the credentials necessary to activate MultiLine from a MultiLine invitation. Contact your IT organization to request a new invitation.  Movius or Movius representatives can't send you new invitations. You can only receive inv...

653. Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?

     Last Updated: 11/03/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting WhatsApp Messaging
     The MultiLine administrator at your company has deactivated WhatsApp for your number. Contact them to resolve.

654. Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?

     Last Updated: 11/03/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting WhatsApp Messaging
     In order for you to message with a client, they must accept your opt-in request. You’re allowed to send a new one every 24 hours. If accepted, you’ll be able to message with the customer. If it’s rejected, we’ll let you know, and you won’t be able t...

655. I synced my contacts with an Exchange server, why don't I see any contacts in the list?

     Last Updated: 11/03/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for Intune

656. Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Movius for BlackBerry FAQ
     Movius for BlackBerry users can add contacts using three different contact source settings.  In the MultiLine Settings menu, the Contact Settings offer three options for you to select from: Native Contacts : Movius will use the contacts in the ad...

657. When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Movius for BlackBerry FAQ
     Movius for BlackBerry is integrated with BlackBerry Dynamics authentication methods and policies.  When Movius for BlackBerry is launched, if the BlackBerry Dynamics authentication policy is set to delegate, the BlackBerry Dynamics framework automa...

658. Why is there a blue BlackBerry floating icon in the Movius app?

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Movius for BlackBerry FAQ
     The Movius for BlackBerry app is integrated with the BlackBerry Dynamics secure environment, separating it from your personal apps and having a blue floating icon that securely connects it with other BlackBerry secure apps. The best way to make cal...

659. Can I change my ringtone in MultiLine Desktop?

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine Desktop FAQ
     Unlike the mobile app, there's no option to change ringtone at at this time. We plan to offer it in a future release.

660. If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?

     Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine Desktop FAQ
     Yes, if you set Business Hours, calls outside business hours will go to your voicemail and MultiLine Desktop will not notify you of the calls.

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