Updated Articles

641. Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?

     Last Updated: 04/19/2022 in MultiLine Troubleshooting and FAQ FAQ Contacts FAQ
     We don't currently support directly uploading MultiLine local contacts or native contacts to MultiLine Desktop. There is no sync between mobile MultiLine local contacts and MultiLine Desktop.  Currently, we support access to Exchange Conta...

642. Error: Current version is not supported, please upgrade to latest version from Play store/ App store

     Last Updated: 02/09/2022 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine
     It's always important to update your applications, MultiLine included. Updates may include new features, security updates, and bug fixes. If you see this message, your admin has set the minimum version allowed. You won't be able to continue ...

643. Will using MultiLine increase my personal mobile bill?

     Last Updated: 11/24/2021 in MultiLine Troubleshooting and FAQ FAQ MultiLine FAQ
     We anticipate that there will be little or no change to the monthly mobile phone bill of most employees. First, most mobility plans include unlimited text and voice calling—so no extra costs there. Second, MultiLine supports text, voice, an...

644. I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?

     Last Updated: 11/15/2021 in MultiLine Troubleshooting and FAQ FAQ Movius for BlackBerry FAQ
     Native Contacts is one of three Contact Settings you can use with all versions of MultiLine. It pulls contacts that you were using with your personal number into MultiLine.  When you use  Native Contacts with MultiLine for Intune, it p...

645. Why is my phone not "waking up" to notify me I received a MultiLine SMS?

     Last Updated: 11/15/2021 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine
     iOS and Android both allow every user to set up different notification settings for each application on an individual basis.  It is likely that your settings for Notifications may need modification if you want MultiLine Text Messages to "W...

646. I reinstalled MultiLine, but lost my invitation. What should I do?

     Last Updated: 11/10/2021 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine
     You can only receive the credentials necessary to activate MultiLine from a MultiLine invitation. Contact your IT organization to request a new invitation.  Movius or Movius representatives can't send you new invitations. You can only re...

647. Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?

     Last Updated: 11/03/2021 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting WhatsApp Messaging
     The MultiLine administrator at your company has deactivated WhatsApp for your number. Contact them to resolve.

648. Why did I get the error message “Looks like this contact is already messaging with another MultiLine user. . .”?

     Last Updated: 11/03/2021 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting WhatsApp Messaging
     If someone in the same line of business as you is talking with a client, WhatsApp will not allow you to message the client. Contact your administrator.

649. Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?

     Last Updated: 11/03/2021 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting WhatsApp Messaging
     In order for you to message with a client, they must accept your opt-in request. You’re allowed to send a new one every 24 hours. If accepted, you’ll be able to message with the customer. If it’s rejected, we’ll let you know,...

650. I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?

     Last Updated: 11/03/2021 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting WhatsApp Messaging
     Conversation sessions are limited to a 24 hour timespan. After 24 hours of inactive chat, WhatsApp requires businesses to use the template feature to initiate conversations with customers. These templates are approved ahead of time to make sure the...

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