Updated Articles

641. Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?

     Last Updated: 06/03/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Privacy FAQ
     No. We understand our customers need the separation of business and personal, so photos or multimedia sent and received  won't save to your personal camera roll or any folder on your personal device.

642. Considerations for a Global Rollout

     Last Updated: 06/03/2022 in Customer Resources Hub 🔒 Deploying MultiLine: The Complete Guide for Enterprise Compliance and Large Enterprise
     Here are some important considerations when planning a global rollout strategy that delivers early wins and maximum business value. Local Regulatory Environment The laws and regulations for mobile communications vary by country (and even some U.S....

643. Why does MultiLine request access to Location?

     Last Updated: 06/02/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Privacy FAQ
     MultiLine apps are built to respect your privacy while delivering the ability to make calls over minutes or VOIP (Data mode). We must request the Location permission to provide Data calling because your current WIFI network SSID is considered sensi...

644. Why does MultiLine request access to Contacts?

     Last Updated: 06/02/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Privacy FAQ
     MultiLine applications are specially designed to protect user privacy.  The Contacts permission is only required for the following reasons: Proper display of Caller ID information,  Enabling one-time import of contacts into MultiLine Contacts, ...

645. Why does MultiLine request access to Contacts?

     Last Updated: 06/02/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Contacts FAQ
     MultiLine applications are specially designed to protect user privacy.  The Contacts permission is only required for the following reasons: Proper display of Caller ID information,  Enabling one-time import of contacts into MultiLine Contacts, ...

646. How does MultiLine protect my privacy?

     Last Updated: 06/02/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Privacy FAQ
     MultiLine applications address a common problem for BYOD adoption among regulated users. Carrying multiple phones around, your work phone and your personal phone, would be cumbersome. However, if you use your personal phone for work, or your work ph...

647. Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?

     Last Updated: 04/19/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine Desktop FAQ
     We don't currently support directly uploading MultiLine local contacts or native contacts to MultiLine Desktop. There is no sync between mobile MultiLine local contacts and MultiLine Desktop.  Currently, we support access to Exchange Contacts. If y...

648. Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?

     Last Updated: 04/19/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Contacts FAQ
     We don't currently support directly uploading MultiLine local contacts or native contacts to MultiLine Desktop. There is no sync between mobile MultiLine local contacts and MultiLine Desktop.  Currently, we support access to Exchange Contacts. If y...

649. Error: Current version is not supported, please upgrade to latest version from Play store/ App store

     Last Updated: 02/09/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting App Issues
     It's always important to update your applications, MultiLine included. Updates may include new features, security updates, and bug fixes. If you see this message, your admin has set the minimum version allowed. You won't be able to continue using th...

650. Will using MultiLine increase my personal mobile bill?

     Last Updated: 11/24/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine FAQ
     We anticipate that there will be little or no change to the monthly mobile phone bill of most employees. First, most mobility plans include unlimited text and voice calling—so no extra costs there. Second, MultiLine supports text, voice, and dat...

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