Updated Articles

  1. How can I get my local contacts back after switching to Exchange? Can I switch my email used?

    You can only use Exchange contacts with your registered email. Once you sync to Exchange, it is impossible to return back to local contacts. We are working on adding the ability to return to local contacts, and to use Native and Local contacts optio...
  2. What onboarding materials exist for new users?

    See Enterprise Resources: The Complete Guide to Deploying MultiLine - Onboarding End Users . 
  3. How can I reduce unwanted calls and texts?

    End-users can take the following actions to reduce unwanted calls to their MultiLine. Block calls and texts MultiLine users should use the number blocking feature that is built into the application so that any spam or robo-caller won’t ring ...
  4. Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?

    No. We understand our customers need the separation of business and personal, so photos or multimedia sent and received  won't save to your personal camera roll or any folder on your personal device.
  5. Considerations for a Global Rollout

    Here are some important considerations when planning a global rollout strategy that delivers early wins and maximum business value. Local Regulatory Environment The laws and regulations for mobile communications vary by country (and even some U.S....
  6. Why does MultiLine request access to Location?

    MultiLine apps are built to respect your privacy while delivering the ability to make calls over minutes or VOIP (Data mode). We must request the Location permission to provide Data calling because your current WIFI network SSID is considered sensi...
  7. Why does MultiLine request access to Contacts?

    MultiLine applications are specially designed to protect user privacy.  The Contacts permission is only required for the following reasons: Proper display of Caller ID information,  Enabling one-time import of contacts into MultiLine C...
  8. Why does MultiLine request access to Contacts?

    MultiLine applications are specially designed to protect user privacy.  The Contacts permission is only required for the following reasons: Proper display of Caller ID information,  Enabling one-time import of contacts into MultiLine C...
  9. How does MultiLine protect my privacy?

    MultiLine applications address a common problem for BYOD adoption among regulated users. Carrying multiple phones around, your work phone and your personal phone, would be cumbersome. However, if you use your personal phone for work, or your work ph...
  10. Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?

    We don't currently support directly uploading MultiLine local contacts or native contacts to MultiLine Desktop. There is no sync between mobile MultiLine local contacts and MultiLine Desktop.  Currently, we support access to Exchange Conta...