Updated Articles

631. How does MultiLine provide a second number?

     Last Updated: 06/17/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine FAQ
     There are a few ways you can get a separate Work number on your smartphone: Getting an additional SIM Card Using a VOIP number the MultiLine way Your MultiLine number is the product of a unique patented technology created by Movius. Unlike a S...

632. How do I get my credentials for MultiLine Desktop?

     Last Updated: 06/17/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine Desktop FAQ
     Credentials to sign in to MultiLine Desktop are in the MultiLine invitation.  New  MultiLine  user Your MultiLine Desktop credentials will be sent to you by your IT admin in a MultiLine invitation by email.  Use the same username and passw...

633. If I block a number on mobile, will the number be blocked in MultiLine Desktop?

     Last Updated: 06/17/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine Desktop FAQ
     block on desktop

634. How do I find my MultiLine app version number?

     Last Updated: 06/15/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ
     To find your app version for troubleshooting purposes, go to Settings , then  Help , then About Us .  If you can't open the app, you can find your app version.  iPhone Open the Settings  app Go to  General > Usage Find the Storage sect...

635. I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?

     Last Updated: 06/15/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for Intune
     Native Contacts is one of three Contact Settings you can use with all versions of MultiLine. It pulls contacts that you were using with your personal number into MultiLine.  When you use  Native Contacts with MultiLine for Intune, it pulls your ...

636. Can't email Support

     Last Updated: 06/15/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for Intune
     What to do when you cannot email support

637. How can I get my local contacts back after switching to Exchange? Can I switch my email used?

     Last Updated: 06/14/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine Desktop FAQ
     You can only use Exchange contacts with your registered email. Once you sync to Exchange, it is impossible to return back to local contacts. We are working on adding the ability to return to local contacts, and to use Native and Local contacts optio...

638. What onboarding materials exist for new users?

     Last Updated: 06/13/2022 in MultiLine Admin Guides and Videos Administrating the MultiLine App Need Help?
     See Enterprise Resources: The Complete Guide to Deploying MultiLine - Onboarding End Users . 

639. How can I reduce unwanted calls and texts?

     Last Updated: 06/09/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Spam FAQ
     End-users can take the following actions to reduce unwanted calls to their MultiLine. Block calls and texts MultiLine users should use the number blocking feature that is built into the application so that any spam or robo-caller won’t ring on the...

640. Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?

     Last Updated: 06/03/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Privacy FAQ
     No. We understand our customers need the separation of business and personal, so photos or multimedia sent and received  won't save to your personal camera roll or any folder on your personal device.

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