Popular Articles

401. Can users turn off call recording in the app?

     Last Updated: 11/14/2023 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Compliance FAQ
     No, it is not possible for a user to turn off call recording from MultiLine apps. Our call recording feature is designed for users who need their calls recorded for compliance purposes, and therefore, only administrators have the ability to turn cal...

402. Teams Voice Integration Release Notes

     Last Updated: 05/15/2024 in News and Release Notes

403. LINE: Phone Number Validation Flow - Android

     Last Updated: 11/01/2024 in MultiLine User Guides and Videos Android LINE Messaging
     Read on to learn about  LINE Guest Phone Number validation flow.  Overview Some companies have a compliance requirement to identify the phone number of the guests they message with on the LINE platform. LINE Guest Phone Number validation flow guid...

404. Version 4.05.02 | Android

     Last Updated: 01/24/2025 in News and Release Notes Release Notes MultiLine Android Release Notes
     MultiLine Android App v. 4.05.02 Release Notes This is the content of the Version 4.05.02 release of MultiLine and MultiLine for Intune Android apps. What's New? Handling Calls to Shortcodes  This release adds capabilities to handle calls to s...

405. Reports on MultiLine usage by Activity (Voice, Messaging, Data)

     Last Updated: 02/04/2025 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage Reporting and Metrics
     search admin activities

406. Using Voicemail - Movius for BlackBerry Android

     Last Updated: 10/16/2024 in MultiLine User Guides and Videos Android Voicemail
     Read this to set up your voicemail. Learn how to record your voicemail greeting and listen to voicemails.  Overview The MultiLine application provides you a separate voicemail to use for your business calling. You have three options: the default m...

407. Edit ringtone and notification preferences - Android

     Last Updated: 10/16/2024 in MultiLine User Guides and Videos Android Settings Ringtone and Notifications
     Read on to learn how to change the notification/ring sounds on your MultiLine in your settings. Overview You can set separate notification sounds for receiving calls and texts on MultiLine when using Data mode.  Before you start  If you're usin...

408. Admin Guide: Enable Microsoft Teams calling for a user

     Last Updated: 04/15/2024 in Customer Resources Hub 🔒 Microsoft Teams Integration Enablement Voice
     Read on to learn about how to enable Microsoft Teams calling for a user in Management Portal.  Overview With the MultiLine integration for Microsoft Teams, users can make and receive calls using their MultiLine number directly within the Calls a...

409. My Schedule - iOS

     Last Updated: 09/24/2024 in MultiLine User Guides and Videos iOS Settings Call Settings Set My Schedule
     Read on to learn about setting your schedule in MultiLine.  Overview You can use My Schedule  in the MultiLine Settings menu to set weekly Business Hours or turn on Do Not Disturb. For the hours outside your Business Hours, MultiLine will turn on...

410. Switch to another Management Portal instance

     Last Updated: 10/26/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Getting Started with MultiLine Administration
     Read on to learn how to switch to another Management Portal region.  Overview Customer admins that manage users in multiple geographical regions will require access to multiple instances of the Management Portal. These admins can switch from one r...

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