What is MultiLine for WhatsApp Messaging?

Read on to learn about MultiLine for WhatsApp Messaging.

Overview

MultiLine for WhatsApp allows compliant WhatsApp messaging directly inside the  MultiLine app. 

  • MultiLine users can send WhatsApp messages to contacts, and they can read and reply to WhatsApp messages on the MultiLine messages screen alongside SMS and Voicemail messages.
  • WhatsApp users receive messages from the MultiLine user as coming from an official WhatsApp business account.
  • You can also use WhatsApp on Desktop/MultiLine Messages for Teams. 

Benefits

  • Engage with clients on their preferred consumer messaging channel 
  • Help unify and bring together mobile voice and multiple messaging channels in a single, convenient user experience 
  • Ability to record and archive all conversations over voice, SMS, and WhatsApp within MultiLine for surveillance and compliance
  • All conversations are captured and can be automatically be sent to existing compliance archive and logged inside CRM

Features

  • Shared messages inbox containing SMS and WhatsApp messages threads
  • Supports messaging between MultiLine users in MultiLine apps and external WhatsApp users
  • Supports many-to-one group messaging for multiLine users and external WhatsApp user. 
  • Enforces mandatory opt-in from WhatsApp user
  • MultiLine app detects if WhatsApp is not enabled for the receiving user and offers fallback to SMS
  • Supports data loss prevention feature with ability to redact or block WhatsApp messages as per business defined policy
  • Optional recording of all WhatsApp messages (with recording add-on)
  • Support for iOS and Android

Comparison to other available options

  • Background Recording Agents snoop on all data and network traffic on the user phone. Our WhatsApp Channel respects the user's phone privacy and never accesses private use of the phone. 
  • Modified WhatsApp apps are unapproved clones that add the recording feature. Our WhatsApp Channel is approved, and abides by all WhatsApp policies.

About this Article
  • Created: 02/15/2022 6:05 pm EST
  • Last updated: 02/19/2024 3:27 pm EST