Read on to learn about MultiLine for WhatsApp Messaging.

Overview

MultiLine for WhatsApp allows compliant WhatsApp messaging directly inside the MultiLine app.

MultiLine users can send WhatsApp messages to contacts, and they can read and reply to WhatsApp messages on the MultiLine messages screen alongside SMS and Voicemail messages.
WhatsApp users receive messages from the MultiLine user as coming from an official WhatsApp business account.
You can also use WhatsApp on Desktop/MultiLine Messages for Teams.

Benefits

Engage with clients on their preferred consumer messaging channel
Help unify and bring together mobile voice and multiple messaging channels in a single, convenient user experience
Ability to record and archive all conversations over voice, SMS, and WhatsApp within MultiLine for surveillance and compliance
All conversations are captured and can be automatically be sent to existing compliance archive and logged inside CRM

Call, SMS and WhatsApp – all within MultiLine app
Shared messages inbox containing SMS and WhatsApp messages threads
Supports one-to-one messaging between MultiLine App and external WhatsApp users
Supports group messaging for members of the same sub-organization.
Enforce mandatory opt-in from WhatsApp user
MultiLine app detects if WhatsApp is not enabled for the receiving user and offers an option to send SMS
Supports data loss prevention feature with ability to redact or block WhatsApp messages as per business defined policy
Optional recording of all WhatsApp messages (with recording add-on)
Support for iOS and Android

Background Recording Agents snoop on all data and network traffic on the user phone. Our WhatsApp Channel respects the user's phone privacy and never accesses private use of the phone.
Modified WhatsApp apps are unapproved clones that add the recording feature. Our WhatsApp Channel is approved, and abides by all WhatsApp policies.