These quick start guides provide a basic introduction to the mobile app.
iOS version: Getting Started iOS (1).pdf
Android version: Getting Started Android.pdf
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- MultiLine for Salesforce demo video
- About MultiLine for Salesforce
- Activate MultiLine for Salesforce
- Calling in MultiLine for Salesforce
- Messaging in MultiLine for Salesforce
- Tagging calls and texts with Opportunity
- Do Not Disturb, Out of Office and Call Forwarding in MultiLine for Salesforce
- MultiLine for Salesforce Softphone Calling Modes
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- Quick Start Guide: MultiLine Desktop
- Get Started with MultiLine Desktop (Detailed Feature Tour)
- Activate MultiLine Desktop
- MultiLine Desktop Login with Single Sign On
- MultiLine Desktop Login without Single Sign On (SSO)
- Calls in MultiLine Desktop
- Messages and group messaging in MultiLine Desktop
- Contacts in MultiLine Desktop
- Voicemail in MultiLine Desktop
- MultiLine Desktop Support
- E911 MultiLine Desktop (US Only)
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- How do I contact support?
- How do I solve call quality issues, dropped calls, or connection errors?
- Why is my phone not "waking up" to notify me I received a MultiLine SMS?
- When I make or receive calls, why do I see a number that I do not recognize?
- Why is my ringtone different in Minutes mode than Data mode?
- Why aren't my clients seeing my MultiLine number as my caller ID?
- How do I update my MultiLine app?
- How do I find my MultiLine app version number?
- I reinstalled MultiLine, but lost my invitation. What should I do?
- Error: Current version is not supported, please upgrade to latest version from Play store/ App store
- Error: Invalid Company / Org ID. Please try again.
- Emergency numbers 911 and 988
- Still receiving MultiLine calls after deleting the app
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- I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?
- Someone accidentally rejected the opt-in request I sent. What do we do?
- Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
- Why did I get the error message “Looks like this contact is already messaging with another MultiLine user. . .”?
- Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
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- MultiLine for Intune says I need to install Company Portal, but I already have it?
- Can't email Support
- How to uninstall the Workspace/Company Portal
- I synced my contacts with an Exchange server, why don't I see any contacts in the list?
- I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
- Guide to using the Help Center
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- Will I see missed calls when my Business Hours are set?
- Can a call switch from using WiFi to minutes during an ongoing call?
- Does MultiLine use my personal phone plan's minutes and data?
- Why do I see a number I don't recognize in my personal call log or outbound call screen?
- Can we keep both options, Simultaneous Ring and Sequential Ring, toggled off, even if numbers are added to the list?
- Why did I see "MultiLine_Unknown" when receiving a call from my contacts?
- Why is Caller ID different when I use Minutes mode or Data mode?
- Can I use MultiLine for conference calls?
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- If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?
- If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?
- Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
- If I block a number on mobile, will the number be blocked in MultiLine Desktop?
- How can I get my local contacts back after switching to Exchange? Can I switch my email used?
- Can I change my ringtone in MultiLine Desktop?
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- Why is there a blue BlackBerry floating icon in the Movius app?
- When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?
- Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
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- Does MultiLine access my personal WhatsApp?
- Can all the messages I send and receive using MultiLine for WhatsApp be recorded?
- Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?
- Do opt-in requests time out?
- What is my client's experience when we use the WhatsApp messaging channel?
- Can I WhatsApp between MultiLine users in the app?
- Do MultiLine users have to initiate chats with WhatsApp users? What happens if WhatsApp users message first?
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- Create user permissions
- Customize email invitations
- Managing email domain restrictions for MultiLine invitations
- Customize SMS invitations
- Add users and send MultiLine invitations
- Search users and view invitation status
- Move users
- Suspend a user
- Delete user and release, reserve, or forward calls
- Manage Webhook Events
- Set Filters in Accounts
- Set Forwarding Number for Messaging Only MultiLine
- Enable PBX phone for a user
- Enable Microsoft Teams for a user
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- About Redaction (Enforce lexicon policy)
- Enable Messaging Opt-In Policy
- Enable WhatsApp Messaging for users
- Configure mobile recording and announcements
- Enable Group Messaging
- Enable Picture Messaging
- Edit message to users for undelivered multimedia message
- Manage In-App Notifications
- Enable Two Factor Authentication (2FA) for Admins
- Set up Admin Alerts
- Set allowed applications
- Set up Call & Messages Back-Up
- Set Up Data Only Onboarding
- Guide to onboarding users for MultiLine Desktop
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- Log into Management Portal
- Is it possible to add multiple administrators to the Management Portal?
- How do I help a user that loses their Activation password?
- How do I update invitations for simplified onboarding?
- Can you set MultiLine invitations to single use only?
- Can you turn on/off the call recording announcement "This call is being recorded" at the MultiLine user level and at sub-org level?
- What onboarding materials exist for new users?
- How do I restrict incoming social messages for a user?
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- Movius for BlackBerry Product Document
- Movius for BlackBerry Installation for MultiLine Admins
- Configure policy settings for Movius for BlackBerry in Good Control
- Whitelist Movius hostnames and ports (if RouteALL is configured) in Good Control
- Installation Guide: Deploy Movius for BlackBerry using Good Control
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- MultiLine for Salesforce Product Document
- MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins
- MultiLine for Salesforce Installation Guide for MultiLine Admins
- End-User Guide: Get started with MultiLine for Salesforce
- MultiLine for Salesforce | Troubleshooting
- MultiLine for Salesforce | FAQ
- Admin Guide: Upgrade and register MultiLine for Salesforce
- Bulk User Import Configuration For Salesforce
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- MultiLine by Movius for Educators
- MultiLine by Movius for Non-profits
- MultiLine by Movius for Contracting
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Copyright © 2022-2023 Movius. All rights reserved. MultiLine™ by Movius is the trusted solution for using mobile voice, text, and WhatsApp for business and customer communications globally. Leading banks and enterprises around the world use the company’s secure communication platform to connect with their customers in more convenient, cost-effective, and compliant ways.
To learn more about Movius, visit movius.ai
To learn more about Movius, visit movius.ai
