Sending and replying to SMS
Last Modified on 06/26/2023 5:33 pm EDT
Read on to learn about sending SMS messages.
Overview
There are two ways to message in MultiLine: from the Messages screen and Contact details.
Before you start
- Your organization can enable or disable certain functions, including:
- Messaging, group messaging, or picture messaging
- Required opt-in messages
- Message filtering
- If you have questions about what functions are enabled, contact your IT group for assistance.
Note: Click the
icons below to view the instructions.
How to compose a new SMS
iOS
From the Messages screen, you can see your conversation history and compose new messages.
- Go to Messages.
- Click the New Message icon.

- Enter a number manually, or type the name of an existing contact
Note: You must type at least 3 numbers or characters before results will appear. Tap a result to send start a conversation with that contact.
Note for Exchange Contacts users: This will not find all the contacts in the GAL, only ones that are stored in the app, or saved as a contact in Exchange. - The conversation screen with the contact appears. Note: If you have never messaged with the contact, this screen will be blank. Later you'll see all the messages exchanged between you and them on your MultiLine number.
- Enter your message in the field and tap the Send
icon.
Android
How to reply to SMS
iOS
- Go to Messages.
- Click anywhere on a message to reply.
- Enter your message in the field and tap the Send icon.
Android
- Go to Messages.
Note: If you see an orange icon with a number indicates that you have that many Message Logs with new messages. The Message Logs with new messages will be in bold.

- Tap your reply in to the field and tap the Send
icon.