You can connect MultiLine to an external application (example: Salesforce) by adding an API user.

Overview

When the API user is created, the user can select an External Application using his account credentials.

Before you Start

• You need the "API User" Role to do this instruction. See What Admin Roles are in Management Portal?.

Create an API user

1. Click Administrators. 
2. Click Add API User.
   
3. Enter the Personal Details.
4. Select External Applications for which the API user will be accessing the organization data. 
5. Click Save.

Editing an External Application

An API user has the privilege to edit the selected External Application. To edit an External Application, follow the steps below:

1. Click Administrators.
2. Click Edit Administrators.
3. Edit the Email Address.
4. Select External Applications for which the API user will be accessing the organization data.
5. Click Save.