General FAQ

How does MultiLine provide a second number?

There are a few ways you can get a separate Work number on your smartphone:

  • Getting an additional SIM Card
  • Using a VOIP number
  • the MultiLine way

Your MultiLine number is the product of a unique patented technology created by Movius. Unlike a SIM Card, you don't have to buy or insert anything into the phone, you only need to install and activate the MultiLine mobile application or activate the MultiLine Desktop application to get your Work number. Unlike a VOIP number, your MultiLine number is a real, carrier-grade number. This means that unlike with VOIP, you don't need an Internet connection to make calls.

Our app is built with user privacy, security, and ease-of-use in mind. If your organization needs reports on your company use of the phone, your private calls and messages will be completely private and only your Work call and message data are captured as necessary. If your organization needs recordings for compliance or regulatory oversight, only your Work calls and messages will be captured. 

What devices does MultiLine work on?

  • MultiLine mobile applications work on any Android or iOS smartphone
  • MultiLine Desktop applications work on any desktop or tablet

Will I see missed calls when my Business Hours are set?

The Business Hours schedule offers sliders to set the hours you're available on your MultiLine number. Any incoming calls that are received outside those set hours will automatically be forwarded to your MultiLine voicemail and the messages will appear in your MultiLine messages list and won't register as a missed call.

If you prefer to see missed calls instead, turn off Business hours schedule. You can silence your phone, or just silence MultiLine notifications, if you don't want MultiLine to ring your phone.

Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?

No. We understand our customers need the separation of business and personal, so photos or multimedia sent and received won't save to your personal camera roll or any folder on your personal device.

Can a call switch from using WiFi to minutes during an ongoing call?

You can use Call Settings to be flexible about using Wi-Fi or Minutes when placing or receiving calls. Calls will handover from WiFi to LTE and vice versa seamlessly. However, it isn't possible for an ongoing call to switch from WiFi to Minutes. 

Minutes mode is a separate radio channel and hence cannot pick up a call on minutes and hand over to data and vice versa. 

To continue your conversation, you'll need to hang up and redial the number. MultiLine will switch to make the call over the available method. 

Does MultiLine use my personal phone plan's minutes and data?

Yes, when using Minutes or Data mode. MultiLine does support calls and texts over Wi-Fi, which is free and doesn't use the underlying phone plan. See Call Settings: Set Data or Minutes calling modes.

When you use Minutes mode, when you make and receive calls, MultiLine uses the minutes included in your cellular phone plan. For those with unlimited minutes plans, there is no added cost. For those with limited minutes plans, it is subject to company policy. Often the companies we work with will give a small stipend to cover the monthly charge. 

When you use Data mode, when you make and receive calls, MultiLine uses the data included in your cellular phone plan. For those with an unlimited data plan, there is no added cost. For those with a limited data plan, it is subject to company policy. Often the companies we work with will give a small stipend to cover the monthly charge. 

Note: The average data usage for MultiLine users is 100MB per month. You can see your usage by going to MultiLine Settings > Usage. 

Will using MultiLine increase my personal mobile bill?

We anticipate that there will be little or no change to the monthly mobile phone bill of most employees. First, most mobility plans include unlimited text and voice calling—so no extra costs there. Second, MultiLine supports text, voice, and data on Wi-Fi networks—so that’s free. Third, even for people with tiered data plans, the average data usage for MultiLine is only 100MB per month, which isn’t likely to push anyone over the typical 3 - 4 GB monthly limit.

How do I avoid roaming costs when I'm traveling for work?

You can set MultiLine to receive calls and texts only when you’re connected to a Wi-Fi network. This feature lets you keep roaming costs in check when using your personal phone in a foreign country. Note: You can also address this concern by reimbursing employee for roaming charges. See Call Settings: Set Data or Minutes calling modes.

How do I purchase a subscription for MultiLine?

If you're looking to buy MultiLine for your organization, please book a call with us.

Why do I see a number I don't recognize in my personal call log or outbound call screen?

Your MultiLine number is the product of a unique patented technology created by Movius. Your MultiLine number is a real, carrier-grade number. This means that unlike with VOIP, you don't need an Internet connection to make calls.

As part of this technology, when you use your cell network to make the call (Movius Minutes Mode) you may see a "pilot number", a number you don't recognize on your outgoing call screen or in your personal call log. Rest assured that these pilot numbers only help the MultiLine mobile app route your call through the cellular network to the Movius cloud service; you are calling the correct party and they will see your MultiLine number.