Calls

Read on to learn about making calls in mobile applications. 

Overview

There are multiple ways to place a call in MultiLine: from the Keypad, from the Recents tab, from Click-to-Dial, and from your Contacts list.

Before you start

• Your organization may enable or disable certain functions, including:
  • Calling, Data/Minutes mode, or WiFi calling
  • Call forwarding or Call handling
  • Call recording
• If you have questions about what functions are enabled, contact your IT group for assistance.

Make a Call from the Keypad

You can dial numbers with the MultiLine keypad. 

1. Select the Keypad icon in the bottom menu.
   
   
2. If you see the toggle to the left of the call icon, you can choose whether to make the call over Data or Minutes by tapping the toggle.
   
3. Begin dialing or typing the number Note: tap the country code to change it
   
   
   
4. Tap the Results area to view matches and select someone to dial from your Contacts.

Make a call from Contacts 

You can call contacts from your contact list. 

1. Select the Contacts icon from the bottom menu to bring up the Contacts list.
   
2. Tap a contact.
   
   
3. Tap the phone icon  to make the call. 

Call someone back from Calls

You can call someone back who you've recently had a call or missed call with.

1. Go to your Calls icon from the bottom menu.
   
2. Tap twice to call. 

Call someone back from Messages

You can call someone directly from a messages conversation or voicemail message.

From SMS or instant message

1. Select a message.
2. Select the Call icon in the upper right of the screen
   

From voicemail message

1. Select a voicemail message.
   
   
2. Select the Call icon. 

Click-to-Dial

Read on to learn about making calls from the MultiLine Android mobile applications. 

Overview

There are multiple ways to place a call in MultiLine: from the Keypad, from the Recents tab, and from your Contacts list. You can also place calls by clicking on phone number links. 

Before you start

• Your organization will customize the look and feel of your MultiLine app. Therefore, screens presented in these instructions may differ visually from your version of MultiLine.
• Your organization may enable or disable certain functions, including:
  • Calling, Data/Minutes mode, or WiFi calling
  • Call forwarding or Call handling
  • Call recording
• If you have questions about what functions are enabled, contact your IT group for assistance.

Make a Call from the Keypad

1. Go to the Calls tab.
   
   
2. Tap the Keypad icon on the bottom right (Android)
   
   
3. If you see the toggle, you can choose whether to make the call over Data or Minutes by tapping the toggle
   
   Call Mode Toggle
4. Begin dialing the number in the field at the top of the dial pad Note: tap the country code to change it
   
5. Tap the Results area to view matches and select someone to dial from your Contacts.
   
   Results area
   
   Results Display

Make a call from Contacts

1. Go to your Contacts tab at the top of your screen.
   
   
2. Tap a Contact.
   
   
3. Tap the contact to access Contact details and tap on the phone number to call.
   

Call someone back from Recents

1. Go to your Calls tab.
   
   
2. Double-tap on the call you want to call back.
   
   You can also call by tapping the down arrow, and then Call Details screen. Tap the Phone icon to call.