About lexicon policies (block and redact certain content)

Read on to learn about Redaction, a feature that can block or redact a message containing information that violates your communication policies. 

Overview

Some organizations want to prevent users from sending or receiving certain information, such as credit card numbers or profanity.  We offer the ability to redact this information from a message or block the message entirely. You can also set up an alert that will notify you whenever a user sends or receives a message that triggers redaction.

Before you start

  • Only Movius can enable this feature for an organization that request it. Work with your customer care team if you need to make changes.
  • Movius can enable the feature by organization. If you add a sub-organization, that organization will inherit the policy.

How to know if an organization has Redaction turned on

To check that the Redaction feature is enabled for an organization, go to the organization and then click sub-organization from the profile menu.


 To check that the Redaction feature is enabled for an organization, go to the organization and then click sub-organization from the profile menu.

How it works

Redaction from a WhatsApp Messaging user

Redaction in an SMS conversation