Knowledge Base Logo

MultiLine

  • Contact Us
  • Login
  • Home
  • Glossary
  • Get started with MultiLine
    • Get started: MultiLine
      • What is MultiLine?
      • Find and use your invitation
      • Get started with Calling
      • Call Settings: Set Data or Minutes calling modes
      • Get started with Messaging
      • Get started with Contacts
      • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
      • Get started with MultiLine Voicemail
    • Get started: Movius for BlackBerry
      • What is MultiLine?
      • About Movius for BlackBerry
      • Find and use your invitation
      • Get started with Calling
      • Call Settings: Set Data or Minutes calling modes
      • Get started with Messaging
      • Get started with Contacts
      • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
      • Get started with MultiLine Voicemail
    • Get started: MultiLine for Intune
      • What is MultiLine?
      • About MultiLine for Intune
      • Find and use your invitation
      • Get started with Calling
      • Call Settings: Set Data or Minutes calling modes
      • Get started with Messaging
      • Get started with Contacts
      • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
      • Get started with MultiLine Voicemail
    • Get started: MultiLine Desktop
      • MultiLine Desktop Activation and First Sign In
        • Activate MultiLine Desktop
        • MultiLine Desktop Login with Single Sign On
        • MultiLine Desktop Login without Single Sign On (SSO)
      • Quick Start Guide: MultiLine Desktop
      • Get Started with MultiLine Desktop (Detailed Feature Tour)
    • Get started: Salesforce Connector
      • Get started with Salesforce Connector
    • Get Started: WhatsApp Connector
      • What is WhatsApp Messaging Connector?
      • Getting consent to message using WhatsApp Opt-In Flow
      • Sending and replying to WhatsApp Messages
  • Using MultiLine
    • Calls
      • Making Calls
      • Call Settings: Set Data or Minutes calling modes
      • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
    • Messages and Voicemail
      • Recording MultiLine voicemail greeting and listening to voicemails
      • Sending and replying to SMS
      • Sending and replying to WhatsApp Messages
      • Getting consent to message using SMS Opt-In flow
      • Getting consent to message using WhatsApp Opt-In Flow
    • Contacts
      • Using MultiLine Contacts list
      • Exchange Contacts: Search and Store
    • Settings
      • Edit ringtone and notification preferences
      • Set passcode
      • Block number
      • Set E911 address (US Only)
      • Set the default country calling code
    • Desktop
      • Calls in MultiLine Desktop
      • Messages and group messaging in MultiLine Desktop
      • Contacts in MultiLine Desktop
      • Voicemail in MultiLine Desktop
      • MultiLine Desktop Support
    • Integrations
      • Using MultiLine for Intune
      • Using Movius for BlackBerry
      • Using Salesforce Connector
      • Using WhatsApp Messaging Connector
      • Using Movius PBX Integration
      • Using Microsoft Teams Integration
    • Need Help?
      • General
        • How do I contact support?
        • How do I solve call quality issues, dropped calls, or connection errors?
        • Why is my phone not "waking up" to notify me I received a MultiLine SMS?
        • When I make or receive calls, why do I see a number that I do not recognize?
        • Why is my ringtone different in Minutes mode than Data mode?
        • Why aren't my clients seeing my MultiLine number as my caller ID?
        • How do I update my MultiLine app?
        • How do I find my MultiLine app version number?
        • I reinstalled MultiLine, but lost my invitation. What should I do?
        • Error: Current version is not supported, please upgrade to latest version from Play store/ App store
        • Error: Invalid Company / Org ID. Please try again.
        • Why am I prompted to "Press any key" when using Minutes mode?
      • Activation
        • What is my Organization ID? What is my username and password?
        • Error: Invalid Company/Org ID. Please try again
        • How do I reonboard MultiLine after deleting the app?
      • Desktop
        • How do I get my credentials for MultiLine Desktop?
        • Error: No Numbers Available
        • Error: Sorry! You have not accepted E911 Terms and conditions
        • Why am I asked to sync my contacts again?
        • Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)
      • WhatsApp Connector
        • I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?
        • My client accidentally rejected my opt-in request. What do we do?
        • Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
        • Why did I get the error message “Looks like this contact is already messaging with another MultiLine user. . .”?
        • Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
      • Intune Integration
        • MultiLine for Intune says I need to install Company Portal, but I already have it?
        • Can't email Support
        • How to uninstall the Workspace/Company Portal
        • I synced my contacts with an Exchange server, why don't I see any contacts in the list?
        • I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
      • BlackBerry Integration
        • I synced my contacts with an Exchange server, why don't I see any contacts in the list?
        • I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
    • FAQ
      • General
        • How does MultiLine protect my privacy?
        • What devices does MultiLine work on?
        • Will I see missed calls when my Business Hours are set?
        • Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
        • Can a call switch from using WiFi to minutes during an ongoing call?
        • Does MultiLine use my personal phone plan's minutes and data?
        • Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
        • How do I purchase a subscription for MultiLine?
        • Will using MultiLine increase my personal mobile bill?
        • Why does MultiLine request access to Contacts?
        • Why does MultiLine request access to Location?
        • How do I avoid roaming costs when I'm traveling for work?
      • Desktop
        • If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?
        • If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?
        • Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
        • If I block a number on mobile, will the number be blocked in MultiLine Desktop?
        • How can I get my local contacts back after switching to Exchange? Can I switch my email used?
        • Can I change my ringtone in MultiLine Desktop?
      • WhatsApp Messaging Connector
        • Does MultiLine access my personal WhatsApp?
        • Can all the messages I send and receive using the WhatsApp connector be recorded?
        • Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?
        • Do opt-in requests time out?
        • What is my client's experience when we use the WhatsApp messaging connector?
        • Can I WhatsApp between MultiLine users in the app?
      • MultiLine for Intune
        • Why do I need to install Company Portal?
        • What information can my organization see when I enroll my device in Intune?
        • Why do I need to install Microsoft Authenticator?
        • Why do I sometimes see "You're using this app outside the Workspace" when I place a call?
      • Movius for BlackBerry
        • Why is there a blue BlackBerry floating icon in the Movius app?
        • When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?
        • Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
      • Spam
        • Does MultiLine protect against spam?
        • How can I reduce unwanted calls and texts?
      • Contacts
        • Why does MultiLine request access to Contacts?
        • Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
  • Using Movius Management Portal
    • Guides
      • Install Guide: MultiLine Apps
      • Install Guide: Salesforce Connector
      • Guide to updating invitations for simplified onboarding
      • Guide to onboarding users for MultiLine Desktop
      • End User Migration Guide from Movius to BlackBerry to MultiLine for Intune
      • About Movius Management Portal Single Sign On
    • Manage Profile and Organization
      • Manage (Add, Edit, or Delete) Organizations
      • Navigate Organizations
      • Edit Administrator profile
      • Log out of Management Portal
    • Manage Branding Customization
      • Customize the mobile app
      • Edit message to users for undelivered picture message
    • Manage Admin Accounts
      • Create Admin Roles in Management Portal
      • What Admin Roles are in Management Portal?
      • Invite Admins to Management Portal
      • Connect MultiLine to an external application via API user
      • Resend invitations to Management Portal Admins
      • Delete or suspend an Admin account
    • Manage Numbers
      • Number Management
      • Number Status and Actions
      • Manage Reserved Numbers
      • Withdraw Unused Numbers
      • Number Utilization
    • Manage User Accounts and Invitations
      • Create user permissions
      • Managing Email Domain Restrictions for MultiLine Invitations
      • Customize email invitations
      • Customize SMS invitations
      • Send MultiLine Invitations (Add users)
      • Search users and view invitation status
      • Move users
      • Suspend a user
      • Delete user and release, reserve, or forward calls
      • Enable PBX phone for a user
      • Enable Microsoft Teams for a user
    • Manage Security and Compliance
      • Enable Two Factor Authentication (2FA) for Admins
      • Manage Alerts
      • Manage In-App Notifications
      • Store and Forward with Digital Safe
      • Manage Opt-In Flow
      • About lexicon policies (block and redact certain content)
      • Manage mobile recording settings
      • Set allowed applications
    • Manage Reporting and Metrics
      • Managing reports for Enterprise-wide MultiLine usage
      • Managing MultiLine usage reports by user
      • Managing reports on MultiLine usage by activity (Voice, Messaging, Data)
      • Managing reports on MultiLine Admins
    • Manage WhatsApp Messaging Connector
      • Enable WhatsApp Messaging for users
      • Pull WhatsApp Message Reports
    • Need Help?
      • Log into Management Portal
      • Is it possible to add multiple administrators to the Management Portal?
      • How do I help a user that loses their Activation password?
  • Release Notes
    • MultiLine
    • Management Portal and Server
    • All Past Release Notes
  • Videos
  • Enterprise Resources Hub
    • The Complete Guide to Deploying MultiLine
      • Introduction
      • Engaging the Business
      • Devising a Rollout Strategy
      • Onboarding End Users
    • Enterprise Microsoft Teams Integration Guide
      • Enterprise Guide: Microsoft Teams Integration - Movius System Configurations
      • Enterprise Guide: Microsoft Teams Integration - Metaswitch Perimeta Licensing and Configurations
      • Enterprise Guide: Microsoft Teams Integration - Licensing and configuration
    • Enterprise BlackBerry Integration Guide
      • Guide: Deploy Movius for BlackBerry using Good Control
      • Add Movius for BlackBerry to BlackBerry Control
      • Configure policy settings for Movius for BlackBerry in Good Control
      • Whitelist Movius hostnames and ports (if RouteALL is configured) in Good Control
    • Enterprise Intune Integration Guide
      • Guide to MultiLine onboarding for Intune Admins
    • Enterprise WhatsApp Connector Enablement Guide
      • Full E2E flow of WhatsApp Messaging Connector Enablement
      • Register a Facebook for Business Account and complete business verification
      • Submit brand information required to register Enterprise with Twilio
      • Grant Twilio required permissions in Business Manager
      • Requesting custom WhatsApp Messaging Connector Templates
    • Enterprise Salesforce Connector Enablement Guide
      • MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins
      • Upgrade and Register MultiLine for Salesforce
    • Feature Tours
      • MultiLine Mobile App Feature Tour
      • MultiLine Desktop Feature Tour
      • WhatsApp Messaging Connector Feature tour
      • Salesforce Connector Feature Tour
      • Movius for BlackBerry Feature Tour
      • MultiLine for Intune Feature Tour
      • Store and Forward with Digital Safe
      • TCPA Opt-In Feature Tour
      • Redaction Feature Tour
    • Arya: Providing Call Quality Feedback
    • MultiLine Security
    • Compliance FAQ
    • Deployment FAQ
    • How to join the MultiLine beta testing program
    • What is your Privacy Policy and CPNI Policy?
    • Where are the API Docs?
    • Quick Start Guide: MultiLine Desktop
    • Movius Hosting and Delivery Policies
  • Full PDF Download
  • Home

Using MultiLine

Everything you need to know about using MultiLine apps and connectors.

Calls (3)

  • Making Calls
  • Call Settings: Set Data or Minutes calling modes
  • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding

Messages and Voicemail (5)

  • Recording MultiLine voicemail greeting and listening to voicemails
  • Sending and replying to SMS
  • Sending and replying to WhatsApp Messages
  • Getting consent to message using SMS Opt-In flow
  • Getting consent to message using WhatsApp Opt-In Flow

Contacts (2)

  • Using MultiLine Contacts list
  • Exchange Contacts: Search and Store

Settings (5)

  • Edit ringtone and notification preferences
  • Set passcode
  • Block number
  • Set E911 address (US Only)
  • Set the default country calling code

Desktop (5)

  • Calls in MultiLine Desktop
  • Messages and group messaging in MultiLine Desktop
  • Contacts in MultiLine Desktop
  • Voicemail in MultiLine Desktop
  • MultiLine Desktop Support

Integrations (6)

  • Using MultiLine for Intune
  • Using Movius for BlackBerry
  • Using Salesforce Connector
  • Using WhatsApp Messaging Connector
  • Using Movius PBX Integration
  • See More

Need Help? (32)

  • General (12)

  • Activation (3)

  • Desktop (5)

  • WhatsApp Connector (5)

  • Intune Integration (5)

  • See More

FAQ (35)

  • General (12)

  • Desktop (6)

  • WhatsApp Messaging Connector (6)

  • MultiLine for Intune (4)

  • Movius for BlackBerry (3)

  • See More
About this Article
  • Created: 05/21/2022 8:00 pm EDT
  • Last updated: 05/21/2022 8:00 pm EDT
Related Articles
Was this article helpful?
Most Popular
  • Get started: MultiLine
  • Enterprise Intune Integration Guide
  • What is MultiLine?
  • Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
  • Find and use your invitation
  • See more...
Recently Updated
  • Enterprise Guide: Microsoft Teams Integration - Licensing and configuration
  • Movius Hosting and Delivery Policies
  • Get started: MultiLine
  • Get started: MultiLine for Intune
  • Find and use your invitation
  • See more...
Copyright © 2020 – 2021 Movius. All rights reserved.
facebook-icon linkedin-icon twitter-icon

Subscribe for Updates

Cancel