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Get Started
Using MultiLine
Using Movius Management Portal
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Home
Glossary
Get Started
Get started with MultiLine
What is MultiLine?
Find and use your invitation
Activate MultiLine Desktop
Call Settings: Set Data or Minutes calling modes
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
Get started with Calling
Get started with Messaging
Get started with Contacts
Get Started with MultiLine Desktop
Get started with MultiLine Voicemail
Get started with WhatsApp Messaging Connector
Get started with MultiLine Desktop
Activate MultiLine Desktop
Get Started with MultiLine Desktop
Get started with Movius for BlackBerry
What is MultiLine?
About Movius for BlackBerry
Find and use your invitation
Activate MultiLine Desktop
Call Settings: Set Data or Minutes calling modes
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
Get started with Calling
Get started with Messaging
Get started with Contacts
Get started with MultiLine Voicemail
Get Started with MultiLine Desktop
Get started with MultiLine for Intune
What is MultiLine?
About MultiLine for Intune
Find and use your invitation
Activate MultiLine Desktop
Call Settings: Set Data or Minutes calling modes
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
Get started with Calling
Get started with Messaging
Get consent to message using Opt-In flow
Get started with Contacts
Get started with MultiLine Voicemail
Get Started with MultiLine Desktop
Get started with Salesforce Connector
Get started with WhatsApp Messaging
Using MultiLine
Calls
Making Calls
Call Settings: Set Data or Minutes calling modes
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
Messages and Voicemail
Sending and replying to SMS
Recording MultiLine voicemail greeting and listening to voicemails
Getting consent to message using Opt-In flow
Contacts
Using MultiLine Contacts list
Exchange Contacts: Search and Store
Settings
Edit ringtone and notification preferences
Set passcode
Block number
Set E911 address (US Only)
Set the default country calling code
Integrations
Using MultiLine for Intune
Using Movius for BlackBerry
Using Salesforce Connector
What is WhatsApp Messaging Connector?
Using MultiLine Desktop
Movius PBX Integration
Need Help?
General
How do I contact support?
How do I solve call quality issues, dropped calls, or connection errors?
Why is my phone not "waking up" to notify me I received a MultiLine SMS?
When I make or receive calls, why do I see a number that I do not recognize?
Why is my ringtone different in Minutes mode than Data mode?
Why aren't my clients seeing my MultiLine number as my caller ID?
How do I update my MultiLine app?
How do I find my MultiLine app version number?
I reinstalled MultiLine, but lost my invitation. What should I do?
Error: Current version is not supported, please upgrade to latest version from Play store
Error: Invalid Company / Org ID. Please try again.
Why am I prompted to "Press any key" when using Minutes mode?
Activation
What is my Organization ID? What is my username and password?
Error: Invalid Company/Org ID. Please try again
Desktop
How do I get my credentials for MultiLine Desktop?
Error: No Numbers Available
Error: Sorry! You have not accepted E911 Terms and conditions
Why am I asked to sync my contacts again?
Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)
WhatsApp Connector
I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?
My client accidentally rejected my opt-in request. What do we do?
Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
Why did I get the error message “Looks like this contact is already messaging with another MultiLine user. . .”?
Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
Intune Integration
MultiLine for Intune says I need to install Company Portal, but I already have it?
Can't email Support
How to uninstall the Workspace/Company Portal
I synced my contacts with an Exchange server, why don't I see any contacts in the list?
I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
BlackBerry Integration
I synced my contacts with an Exchange server, why don't I see any contacts in the list?
I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
FAQ
General
How does MultiLine protect my privacy?
What devices does MultiLine work on?
Will I see missed calls when my Business Hours are set?
Does MultiLine protect against spam callers?
Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
Can a call switch from using WiFi to minutes during an ongoing call?
Does MultiLine use my personal phone plan's minutes and data?
Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
How do I purchase a subscription for MultiLine?
Will using MultiLine increase my personal mobile bill?
Why does MultiLine request access to Contacts?
Why does MultiLine request access to Location?
How do I avoid roaming costs when I'm traveling for work?
Desktop
If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?
If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?
Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
If I block a number on mobile, will the number be blocked in MultiLine Desktop?
How can I get my local contacts back after switching to Exchange? Can I switch my email used?
Can I change my ringtone in MultiLine Desktop?
WhatsApp Messaging Connector
Does MultiLine access my personal WhatsApp?
Can all the messages I send and receive using the WhatsApp connector be recorded?
Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?
Do opt-in requests time out?
What is my client's experience when we use the WhatsApp messaging connector?
Can I WhatsApp between MultiLine users in the app?
MultiLine for Intune
Why do I need to install Company Portal?
What information can my organization see when I enroll my device in Intune?
Why do I need to install Microsoft Authenticator?
Why do I sometimes see "You're using this app outside the Workspace" when I place a call?
Movius for BlackBerry
Why is there a blue BlackBerry floating icon in the Movius app?
When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?
Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
Using Movius Management Portal
Guides
Install Guide: MultiLine Apps
Install Guide: Salesforce Connector
Guide to updating invitations for simplified onboarding
Guide to onboarding users for MultiLine Desktop
End User Migration Guide from Movius to BlackBerry to MultiLine for Intune
Manage Profile and Organization
Manage Organizations
Navigate Organizations
Edit Administrator profile
Log out of Management Portal
Manage Branding Customization
Customize the mobile app
Edit message to users for undelivered picture message
Manage Admin Accounts
Create Admin Roles in Management Portal
What Admin Roles are in Management Portal?
Invite Admins to Management Portal
Connect MultiLine to an external application via API user
Resend invitations to Management Portal Admins
Manage Numbers
Number Management
Number Status and Actions
Manage Reserved Numbers
Withdraw Unused Numbers
Number Utilization
Manage User Accounts and Invitations
Create user permissions
Managing Email Domain Restrictions for MultiLine Invitations
Customize email invitations
Customize SMS invitations
Send MultiLine Invitations (Add users)
Search users and view invitation status
Move users
Suspend a user
Delete user and release, reserve, or forward calls
Enable PBX phone for a user
Manage Security and Compliance
Enable Two Factor Authentication (2FA) for Admins
Manage Alerts
Manage In-App Notifications
Store and Forward with Digital Safe
Manage TCPA Opt-In Messages
About lexicon policies (block and redact certain content)
Manage mobile recording settings
Set allowed applications
Manage Reporting and Metrics
Managing reports for Enterprise-wide MultiLine usage
Updated
Managing MultiLine usage reports by user
Updated
Managing reports on MultiLine usage by activity (Voice, Messaging, Data)
Updated
Managing reports on MultiLine Admins
Manage WhatsApp Messaging Connector
Enable WhatsApp Messaging for users
Pull WhatsApp Message Reports
Need Help?
Log into Management Portal
Is it possible to add multiple administrators to the Management Portal?
How do I help a user that loses their Activation password?
Enterprise Resources Hub
Feature Tours
MultiLine Mobile App Feature Tour
MultiLine Desktop Feature Tour
WhatsApp Messaging Connector Feature tour
Salesforce Connector Feature Tour
Movius for BlackBerry Feature Tour
MultiLine for Intune Feature Tour
Store and Forward with Digital Safe
TCPA Opt-In Feature Tour
Redaction Feature Tour
The Complete Guide to Deploying MultiLine
Introduction
Engaging the Business
Devising a Rollout Strategy
Onboarding End Users
BlackBerry Integration
Guide: Deploy Movius for BlackBerry using Good Control
Add Movius for BlackBerry to BlackBerry Control
Configure policy settings for Movius for BlackBerry in Good Control
Whitelist Movius hostnames and ports (if RouteALL is configured) in Good Control
Intune Integration
Guide to MultiLine onboarding for Intune Admins
WhatsApp Connector
Full E2E flow of WhatsApp Messaging Connector Enablement
Register a Facebook for Business Account and complete business verification
Submit brand information required to register Enterprise with Twilio
Grant Twilio required permissions in Business Manager
Requesting custom WhatsApp Messaging Connector Templates
Salesforce Connector
Onboarding Salesforce Connector
MultiLine for Salesforce Installation Guide for Salesforce Admins
Upgrade and Register MultiLine for Salesforce
How to join the MultiLine beta testing program
MultiLine Security
Compliance FAQ
Deployment FAQ
What is your Privacy Policy and CPNI Policy?
Where are the API Docs?
Videos
Release Notes
MultiLine
Movius for BlackBerry
MultiLine for Intune
Management Portal and Server
MultiLine Desktop
All Past Release Notes
Schedule a Demo
Full PDF Download
Home
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Using MultiLine
Topics related to using MultiLine, Movius for BlackBerry, or MultiLine for Intune apps.
Calls
(3)
Making Calls
Call Settings: Set Data or Minutes calling modes
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
Messages and Voicemail
(3)
Sending and replying to SMS
Recording MultiLine voicemail greeting and listening to voicemails
Getting consent to message using Opt-In flow
Contacts
(2)
Using MultiLine Contacts list
Exchange Contacts: Search and Store
Settings
(5)
Edit ringtone and notification preferences
Set passcode
Block number
Set E911 address (US Only)
Set the default country calling code
Integrations
(6)
Using MultiLine for Intune
Using Movius for BlackBerry
Using Salesforce Connector
What is WhatsApp Messaging Connector?
Using MultiLine Desktop
See More
Need Help?
(31)
General
(12)
Activation
(2)
Desktop
(5)
WhatsApp Connector
(5)
Intune Integration
(5)
See More
FAQ
(32)
General
(13)
Desktop
(6)
WhatsApp Messaging Connector
(6)
MultiLine for Intune
(4)
Movius for BlackBerry
(3)
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