Read on to learn about calling in MultiLine Desktop.
MultiLine Desktop supports 1:1 voice calls. You can also place a call on hold and switch between them.
There are multiple ways to make calls in MultiLine Desktop.
The first time you go to the Calls screen, click the Make a Call button to place your first call.
After you place your first call, your list of recent calls will appear on the Call logs screen.
From the dialer, you can manually dial a number or enter the first or last name of a contact to pull up their number.
Entering a number:
Entering a name:
Complete dialing the number, or select the contact, then click the Start Call button.
The In-Call screen will appear when someone you call answers the call, or you answer a call from someone else.
Your incoming call screen and notifications may appear differently depending on what you're doing.
Whether you're on the MultiLine Desktop tab or window, the ringtone will play and a visual notification will display when you receive an incoming call.
If the caller is in your contacts, you'll see their contact information on the incoming call screen and options to Reject and Accept. Clicking Reject will send the user to your voicemail, and Accept will answer the call.
As you move through screens on MultiLine Desktop when you're on a call, the call window will follow. You can move it by clicking and dragging.
If you receive another incoming call, your option to accept or reject the incoming call will appear below your ongoing call. If you accept a call while on a call, this will automatically put the person you're currently talking to on hold.
A window will appear with the two calls. From this screen you can swap calls, and perform other actions.
Many web users were bothered by nuisance audio coming from web sites that automatically play when a page is loaded, such as that from videos and advertisements. To address this, Chrome and Safari browsers added a feature that blocks audio by default from web pages if the page or tab is refreshed, but not clicked on by the user.
Therefore, if you haven't accessed the MultiLine Desktop tab since the last time it refreshed (for example, if you closed and restarted chrome and loaded your tabs from the previous session) the ringing sound will be blocked. However, you'll still be able to see the visual notification of the incoming call.
To unblock the ringtone from being played, open the tab where MultiLine Desktop has recently refreshed and click anywhere within the MultiLine Desktop application and this should ensure that the ring sound will play.
Click the Hold button to put the call on hold.
After putting the call on hold, you can dial a number by clicking the Keypad.
When you have two ongoing calls, your ongoing call window will display the information of the two parties. You can only speak to one party at a time the other will be placed on hold.
You will see the Mute icon, Hold icon, and End Call icon for the party you are speaking with. You will see the Swap Call icon for the party on hold. Click the Swap Call icon to put the party you're speaking with on hold, and begin speaking to the other party.
Use the Call Handling settings in the mobile app MultiLine Settings menu to set in MultiLine Desktop.
Read on to learn about messaging and group messaging in MultiLine Desktop.
You can send messages and group messages in the mobile app and in the desktop and your conversations will be synced in either device.
MultiLine Desktop currently supports 1:1 and Group Messaging. Picture Messaging and WhatsApp messaging coming soon!
When it's your first time on the Messages screen, click Start a Chat to send your first message.
At the new message window, begin typing the first or last name of someone in your saved contacts, or a mobile number.
After you've entered at least 4 digits (including country code) or letters, you'll see a list of auto-suggestions. Note: only saved contacts will appear in the auto-suggestions.
If your organization has enabled it, you can add multiple participants to the To: field to create a group message. Read more below.
When you have your desired participant(s), you can begin typing your message in the Type your message... field.
Press the enter or return key, or click the Send Message icon to send the message.
Once you've sent at least one message, your list of Messages will appear on the screen.
When you have new messages there will be an orange badge notification on the Messages tab.
Threads with new messages will have an orange badge notification. The number represents how many unread messages are in the conversation thread.
For messages and group messages, you can add participants by name or phone number. Before you can add additional participants, you must complete entering the name or number by pressing enter or comma, or selecting a result from the menu.
If you add or delete participants in an existing group message thread, this will create a new group message thread. The original group messaging thread will continue to be available.
Desktop doesn't support Picture Messages currently, although we are working to make it available as soon as possible. In the meantime, when using Desktop you'll see an auto-message letting you know if someone has sent you a picture message that can't be displayed. You can view the Picture Message in the mobile app.
Read on to learn about contacts in MultiLine Desktop.
You can add, edit, update and delete contacts from the Contacts screen. You can also add and update unknown numbers from the Calls and Messages screens.
Note: When using Exchange Contacts, you can also add contacts to your list by adding them directly to the Office 365 Exchange Server. It will reflect in your contacts list at the next sync period.
You can add, edit, and delete contacts from the Contacts screen.
Expanded Contacts screen
You can search contacts from the Contacts page by their first or last name.
Read on to learn about using voicemail in MultiLine Desktop.
The first time you dial your voicemail you'll need to set up your voicemail password. The automated system will guide you through the steps.
You'll be able to listen to each voicemail, repeat, and delete voicemails.
Read on to learn how to access Support while using MultiLine Desktop.
To get technical assistance or submit a bug, click the Support icon.