Release Notes | App and Server | January 2021

January 2021 Release

These release notes outline new features and enhancements to the Movius MultiLine Solution including to our MultiLine Applications, Movius Management Portal (MMP), and API. We have been hard at work implementing new exciting functionality.

What's New?

MMP Enhancements

Administrator Search Details Enhancement

This enhancement allows Administrators to use the Details field to search by MultiLine number, Name, and Device Number and any other values present in the details and detailed information. The searched terms are also highlighted in the results.

 Graphical user interface, application

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Graphical user interface

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Graphical user interface, text, application, email

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Deleted Account Tracking

This enhancement will provide an easier and more compliant way to investigate deleted accounts using the Administrator Activity Report. You can now search all the details of the deleted account including name, email, MultiLine number, organization, and more details, similar to what was previously available in reports for added accounts.

Activity Report Enhancement

This enhancement will add information in the MMP CSV report that identifies SMS and WhatsApp messages.

  • The column Message Type will be renamed to Message Platform, and it will include whether the message is on the SMS or WhatsApp platform.  

Add User Permissions to MMP Account CSV List and List User API

This enhancement will add a User Permission column in the MMP CSV report for all users irrespective of the registration status of the user. This will also be added to the List User API.  

Suspend Subscribers Using APIs

This enhancement will grant the functionality to suspend MultiLine users from the Modify User Parameter API. The suspended parameter will be added as an optional input parameter which can be True or False.  When set to true, the subscriber is suspended, and when set to false, the user can access the MultiLine application as usual.

API Audit Trail for ADKs

This enhancement will include MMP activities performed using ADK APIs in the Administrator Activity Report.   Specifically, the following activities will be included in the audit trail:

  • Create a Sub-Organization
  • Modify an Organization
  • Send Invitation to a New User 
  • Send a Saved Invitation/Resend Invitation
  • Modify User Parameter
  • Delete an Invitation
  • Delete User

API Enhancements

Changes to credentials shared for Webhook API

Twilio requires credentials for calling the Movius webhook for sending inbound messages and status callback. We previously used the MMP administrator credentials for this purpose.

To meet compliance requirements, this enhancement will ensure the MMP administrator credentials are private by adding a new admin role specific to Twilio and WhatsApp. Users in this new role can only be added from the Service Portal. The MMP will not show or allow management of users with this new role. 

Changes to CDR API output

We will enhance the CDR API output for clearer reporting of SMS and WhatsApp messages in the reports.

  • The parameter Message Type will be renamed to Message Platform, and it will return whether the message is on the SMS or WhatsApp platform.  
  • The WhatsApp CDR output will also be enhanced for telemetry and billing purposes.  
    1. Updated to differentiate between WhatsApp and SMS   
    2. Updated to identify the WhatsApp business number that is used in the user's org (Applies to both inbound/outbound CDRs) 

Suspend Subscribers Using APIs 

This enhancement will grant the functionality to suspend MultiLine users from the Modify User Parameter API. The suspended parameter will be added as an optional input parameter which can be True or False.   When set to true, the subscriber is suspended, and when set to false, the user can access the MultiLine application.

Add User Permissions to MMP Account CSV List and List User API 

This enhancement will add a User Permission column in the MMP CSV report for all users irrespective of the registration status of the user. This will also be added to the List User API.  

Digital Safe Enhancements 

SMS and WhatsApp 

We will enhance the Digital Safe reports for clearer reporting of SMS and WhatsApp messages. These changes apply to Formats 1,4,5,6, and 7. 

  • The Message Platformcolumn will be added.  
    1. Message Platform column will return SMS or WhatsApp.
    2. The Type of Message column will return either Incoming or Outgoing
  • A new column at the end of the data will be added named Business Identifier.  
    1. This will include the WhatsApp business number for WhatsApp messages and will be left blank for SMS messages. 

Format 3 update for SMS Journaling via e-mail 

This enhancement is for those that use Source One as an SMS Journaling partner. This format archives conversations that involve recorded users. The Source One system receives journals by email. There will be changes made to Format 3 to make it suitable for this purpose.  

Format 4 update for Audio CSV (FTP Option) to match HS

This enhancement brought uniformity to file naming format between FTP and HS methods. 

MultiLine Application Enhancements

Expose URL schemes to invoke Movius app

This enhancement makes it so that Salesforce Mobile users can click on phone numbers and have MultiLine make the call instead of their native dialer.

This feature can extend to any third-party apps with valid or pre-approved tokens. This feature will be paid and will be controlled at the organization and system level. 

Bug Fix

ID

Summary

CS-230841

SMS:  SMS messages stuck in SMS transactions table (auto messages to alphanumeric guests) and cannot delivered

CS-230796

SMS:  Messages stuck in SMS transactions queue (MMS/emails) (Duplicate of CS-230841) 

CS-230877

SMS:  When sending a message to a user who has special characters in their name the message is not immediately sent to the client  

CS-230900

SMS: Dropped an outbound message and was not retried.

CS-230840

ADK/API: ADK is generating 503 Service Unavailable Errors when the user line does not exist.   

CS-230815

ADK/API: Changes made using Movius APIs are not captured in MMP reports

CS-231020

ADK/API: Customers are unable to retrieve CDR data for certain periods using the REST API

CS-231029

ADK/API: Customers are unable to retrieve CDR data having special characters for certain periods using the REST API

CS-231095

MMP: Customer reported long delay when trying to fetch MMP reports from US system

CS-230389

MMP: Hide unsupported Languages in MMP

CS-230838

Digital Safe:  Format 4 in Digital Safe CSV file does not have timestamp in filename