Enterprise WhatsApp Connector Enablement Guide

Resources for Enterprise to set up WhatsApp Connector

Articles

Full E2E flow of WhatsApp Messaging Connector Enablement
Admins guide to enable whatsapp
Register a Facebook for Business Account and complete business verification
Registering a  Facebook for Business account [external link] is required to enable WhatsApp Messaging Connector for MultiLine.  Confirm that you have a Business Page on Facebook and work with the Facebook Business Manager (the person who...
Submit brand information required to register Enterprise with Twilio
We need the following information from the Enterprise to complete registration activities with Twilio.  Order the WhatsApp enabled numbers from Movius. Provide quantity, display names (see sub-step 3 below), and desired country codes. Provid...
Grant Twilio required permissions in Business Manager
After submitting the registration to Twilio on behalf of the enterprise, a pending request will appear in Facebook Business Manager Business Settings [external link].  The Facebook Business Manager must approve the request which provides con...
Requesting custom WhatsApp Messaging Connector Templates
About message templates and the 24 hour session  In order to protect the WhatsApp user experience, Facebook has guidelines that prevent businesses from using the platform to advertise to, spam, or harass users. One of the ways they enforce thi...