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Get started with MultiLine
Using MultiLine
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Home
Glossary
Get started with MultiLine
Get started: MultiLine
What is MultiLine?
Find and use your invitation
Get started with Calling
Call Settings: Set Data or Minutes calling modes
Get started with Messaging
Get started with Contacts
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
Get started with MultiLine Voicemail
Get started: Movius for BlackBerry
What is MultiLine?
About Movius for BlackBerry
Find and use your invitation
Get started with Calling
Call Settings: Set Data or Minutes calling modes
Get started with Messaging
Get started with Contacts
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
Get started with MultiLine Voicemail
Get started: MultiLine for Intune
What is MultiLine?
About MultiLine for Intune
Find and use your invitation
Get started with Calling
Call Settings: Set Data or Minutes calling modes
Get started with Messaging
Get started with Contacts
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
Get started with MultiLine Voicemail
Get started: MultiLine Desktop
MultiLine Desktop Activation and First Sign In
Activate MultiLine Desktop
MultiLine Desktop Login with Single Sign On
MultiLine Desktop Login without Single Sign On (SSO)
Quick Start Guide: MultiLine Desktop
Get Started with MultiLine Desktop (Detailed Feature Tour)
Get started: Salesforce Connector
Get started with Salesforce Connector
Get Started: WhatsApp Connector
What is WhatsApp Messaging Connector?
Getting consent to message using WhatsApp Opt-In Flow
Sending and replying to WhatsApp Messages
Using MultiLine
Calls
Making Calls
Call Settings: Set Data or Minutes calling modes
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
About Call Icons
Messages and Voicemail
Recording MultiLine voicemail greeting and listening to voicemails
Sending and replying to SMS
Sending and replying to WhatsApp Messages
Getting consent to message using SMS Opt-In flow
Getting consent to message using WhatsApp Opt-In Flow
Contacts
Using MultiLine Contacts list
Search and Store Exchange Contacts
Settings
Edit ringtone and notification preferences
Set passcode
Set E911 address (US Only)
Block a number
Set the default country calling code
Desktop
Quick Start Guide: MultiLine Desktop
Calls in MultiLine Desktop
Messages and group messaging in MultiLine Desktop
Contacts in MultiLine Desktop
Voicemail in MultiLine Desktop
MultiLine Desktop Support
Integrations
Using MultiLine for Intune
Using Movius for BlackBerry
Using Salesforce Connector
Using WhatsApp Messaging Connector
Using Movius PBX Integration
Using Microsoft Teams Integration
Need Help?
General
How do I contact support?
How do I solve call quality issues, dropped calls, or connection errors?
Why is my phone not "waking up" to notify me I received a MultiLine SMS?
When I make or receive calls, why do I see a number that I do not recognize?
Why is my ringtone different in Minutes mode than Data mode?
Why aren't my clients seeing my MultiLine number as my caller ID?
How do I update my MultiLine app?
How do I find my MultiLine app version number?
I reinstalled MultiLine, but lost my invitation. What should I do?
Error: Current version is not supported, please upgrade to latest version from Play store/ App store
Error: Invalid Company / Org ID. Please try again.
Why am I prompted to "Press any key" when using Minutes mode?
Activation
What is my Organization ID? What is my username and password?
Error: Invalid Company/Org ID. Please try again
How do I reonboard MultiLine after deleting the app?
Desktop
How do I get my credentials for MultiLine Desktop?
Error: No Numbers Available
Error: Sorry! You have not accepted E911 Terms and conditions
Why am I asked to sync my contacts again?
Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)
WhatsApp Connector
I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?
My client accidentally rejected my opt-in request. What do we do?
Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
Why did I get the error message “Looks like this contact is already messaging with another MultiLine user. . .”?
Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
Intune Integration
MultiLine for Intune says I need to install Company Portal, but I already have it?
Can't email Support
How to uninstall the Workspace/Company Portal
I synced my contacts with an Exchange server, why don't I see any contacts in the list?
I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
BlackBerry Integration
I synced my contacts with an Exchange server, why don't I see any contacts in the list?
I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
FAQ
General FAQ
How does MultiLine provide a second number?
What devices does MultiLine work on?
Will I see missed calls when my Business Hours are set?
Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
Can a call switch from using WiFi to minutes during an ongoing call?
Does MultiLine use my personal phone plan's minutes and data?
Will using MultiLine increase my personal mobile bill?
How do I avoid roaming costs when I'm traveling for work?
How do I purchase a subscription for MultiLine?
Why do I see a number I don't recognize in my personal call log or outbound call screen?
Privacy FAQ
How does MultiLine protect my privacy?
Why does MultiLine request access to Contacts?
Why does MultiLine request access to Location?
Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
What is your Privacy Policy and CPNI Policy?
Contacts FAQ
Why does MultiLine request access to Contacts?
Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
Desktop FAQ
If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?
If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?
Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
If I block a number on mobile, will the number be blocked in MultiLine Desktop?
How can I get my local contacts back after switching to Exchange? Can I switch my email used?
Can I change my ringtone in MultiLine Desktop?
WhatsApp Messaging Connector FAQ
Does MultiLine access my personal WhatsApp?
Can all the messages I send and receive using the WhatsApp connector be recorded?
Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?
Do opt-in requests time out?
What is my client's experience when we use the WhatsApp messaging connector?
Can I WhatsApp between MultiLine users in the app?
Do MultiLine users have to initiate chats with WhatsApp users? What happens if WhatsApp users message first?
MultiLine for Intune FAQ
Why do I need to install Company Portal?
What information can my organization see when I enroll my device in Intune?
Why do I need to install Microsoft Authenticator?
Why do I sometimes see "You're using this app outside the Workspace" when I place a call?
Movius for BlackBerry FAQ
Why is there a blue BlackBerry floating icon in the Movius app?
When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?
Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
Spam
Does MultiLine protect against spam?
How can I reduce unwanted calls and texts?
Using Movius Management Portal
Guides
Install Guide: MultiLine Apps
Install Guide: Salesforce Connector
Guide to updating invitations for simplified onboarding
Guide to onboarding users for MultiLine Desktop
End User Migration Guide from Movius to BlackBerry to MultiLine for Intune
About Movius Management Portal Single Sign On
Manage Profile and Organization
Manage (Add, Edit, or Delete) Organizations
Navigate Organizations
Edit Administrator profile
Log out of Management Portal
Manage Branding Customization
Customize the mobile app
Edit message to users for undelivered picture message
Manage Admin Accounts
Create Admin Roles in Management Portal
What Admin Roles are in Management Portal?
Invite Admins to Management Portal
Connect MultiLine to an external application via API user
Resend invitations to Management Portal Admins
Delete or suspend an Admin account
Manage Numbers
Number Management
Number Status and Actions
Manage Reserved Numbers
Withdraw Unused Numbers
Number Utilization
Manage User Accounts and Invitations
Create user permissions
Managing Email Domain Restrictions for MultiLine Invitations
Customize email invitations
Customize SMS invitations
Send MultiLine Invitations (Add users)
Search users and view invitation status
Move users
Suspend a user
Delete user and release, reserve, or forward calls
Enable PBX phone for a user
Enable Microsoft Teams for a user
Manage Security and Compliance
Enable Two Factor Authentication (2FA) for Admins
Manage Alerts
Manage In-App Notifications
Store and Forward with Digital Safe
Manage Opt-In Flow
About lexicon policies (block and redact certain content)
Manage mobile recording settings
Set allowed applications
Manage Reporting and Metrics
Managing reports for Enterprise-wide MultiLine usage
Managing MultiLine usage reports by user
Managing reports on MultiLine usage by activity (Voice, Messaging, Data)
Managing reports on MultiLine Admins
Manage WhatsApp Messaging Connector
Enable WhatsApp Messaging for users
Pull WhatsApp Message Reports
Need Help?
Log into Management Portal
What onboarding materials exist for new users?
Is it possible to add multiple administrators to the Management Portal?
How do I help a user that loses their Activation password?
Release Notes
MultiLine
Management Portal and Server
All Past Release Notes
Videos
Enterprise Resources Hub
The Complete Guide to Deploying MultiLine
Introduction
Quantify the Savings
Devise an Engagement Plan
Plan a Phased Rollout
Considerations for a Global Rollout
Deployment FAQ
Compliance FAQ
MultiLine Security
Onboarding End Users
Enterprise Microsoft Teams Integration Guide
Enterprise Guide: Microsoft Teams Integration - Movius System Configurations
Enterprise Guide: Microsoft Teams Integration - Metaswitch Perimeta Licensing and Configurations
Enterprise Guide: Microsoft Teams Integration - Licensing and configuration
Enterprise BlackBerry Integration Guide
Guide: Deploy Movius for BlackBerry using Good Control
Add Movius for BlackBerry to BlackBerry Control
Configure policy settings for Movius for BlackBerry in Good Control
Whitelist Movius hostnames and ports (if RouteALL is configured) in Good Control
Enterprise Intune Integration Guide
Guide to MultiLine onboarding for Intune Admins
Enterprise WhatsApp Connector Enablement Guide
Full E2E flow of WhatsApp Messaging Connector Enablement
Register a Facebook for Business Account and complete business verification
Submit brand information required to register Enterprise with Twilio
Grant Twilio required permissions in Business Manager
Requesting custom WhatsApp Messaging Connector Templates
Enterprise Salesforce Connector Enablement Guide
MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins
Upgrade and Register MultiLine for Salesforce
Feature Tours
MultiLine Mobile App Feature Tour
MultiLine Desktop Feature Tour
WhatsApp Messaging Connector Feature tour
Salesforce Connector Feature Tour
Movius for BlackBerry Feature Tour
MultiLine for Intune Feature Tour
Store and Forward with Digital Safe
TCPA Opt-In Feature Tour
Redaction Feature Tour
Arya: Providing Call Quality Feedback
How to join the MultiLine beta testing program
Movius Hosting and Delivery Policies
Where are the API Docs?
Quick Start Guide: MultiLine Desktop
Movius + Cloud9 Integration
Full PDF Download
Home
Using MultiLine
Subscribe
Need Help?
General
(12)
How do I contact support?
How do I solve call quality issues, dropped calls, or connection errors?
Why is my phone not "waking up" to notify me I received a MultiLine SMS?
When I make or receive calls, why do I see a number that I do not recognize?
Why is my ringtone different in Minutes mode than Data mode?
See More
Activation
(3)
What is my Organization ID? What is my username and password?
Error: Invalid Company/Org ID. Please try again
How do I reonboard MultiLine after deleting the app?
Desktop
(5)
How do I get my credentials for MultiLine Desktop?
Error: No Numbers Available
Error: Sorry! You have not accepted E911 Terms and conditions
Why am I asked to sync my contacts again?
Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)
WhatsApp Connector
(5)
I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?
My client accidentally rejected my opt-in request. What do we do?
Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
Why did I get the error message “Looks like this contact is already messaging with another MultiLine user. . .”?
Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
Intune Integration
(5)
MultiLine for Intune says I need to install Company Portal, but I already have it?
Can't email Support
How to uninstall the Workspace/Company Portal
I synced my contacts with an Exchange server, why don't I see any contacts in the list?
I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
BlackBerry Integration
(2)
I synced my contacts with an Exchange server, why don't I see any contacts in the list?
I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
About this Article
Created: 07/02/2022 3:30 pm EDT
Last updated: 07/02/2022 3:30 pm EDT
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