Need Help?
Self-help troubleshooting resources for MultiLine users
- How do I contact support?
- How do I solve call quality issues, dropped calls, or connection errors?
- Why is my phone not "waking up" to notify me I received a MultiLine SMS?
- When I make or receive calls, why do I see a number that I do not recognize?
- Why is my ringtone different in Minutes mode than Data mode?
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- I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?
- Someone accidentally rejected the opt-in request I sent. What do we do?
- Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
- Why did I get the error message “Looks like this contact is already messaging with another MultiLine user. . .”?
- Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
- MultiLine for Intune says I need to install Company Portal, but I already have it?
- Can't email Support
- How to uninstall the Workspace/Company Portal
- I synced my contacts with an Exchange server, why don't I see any contacts in the list?
- I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
Articles
Guide to using the Help Center
Read on to learn about this Help Center and how you can find what you need. Overview This Help Center provides materials for the following audiences: End users of the MultiLine service MultiLine administrators using Management Portal Fro...
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Copyright © 2022-2023 Movius. All rights reserved. MultiLine™ by Movius is the trusted solution for using mobile voice, text, and WhatsApp for business and customer communications globally. Leading banks and enterprises around the world use the company’s secure communication platform to connect with their customers in more convenient, cost-effective, and compliant ways.
To learn more about Movius, visit movius.ai
To learn more about Movius, visit movius.ai
