Manage Profile and Organization


Read on to learn about the Management Portal Dashboard. 


The Dashboard is the first content you see when you log into Management Portal. It provides an overview of the user data concerning Number Utilization, Voice, Message and Data Usage. The data is grouped with related data in its respective time period: namely within the Current Cycle, Past Cycle, or over All Time.


Current Cycle

This page displays the number of New Users added, Total Active Users, Total Voice Usage (Billable Voice), Total Message Usage (Billable Message), and Total Data Usage (Billable data) over the current cycle (or calendar month).

Current Cycle: Users

You can select between Voice, Message, or Data statistics from the dropdown list to view their respective graphical representation of Current Cycle values. 

The heading of the Graph changes according to the selection:

  • Voice Usage for The Current Cycle
  • Message Usage for The Current Cycle
  • Data Usage for The Current Cycle
    Use Dropdown list to view usage of that type

Past Cycle

Displays the Total Voice, Messages, and Data Used for the previous cycle.

Past Cycle

Number Utilization

This section provides a summary of the data concerning the MultiLine numbers assigned to your organization.

Number Utilization Pie Graph

Number Utilization

In use: Shows the numbers which are currently in use. In use numbers include assigned numbers, reserved numbers, registered numbers, and numbers allocated to an organization. 

Available: Shows the numbers which are unallocated and can be used by the administrator. Click anywhere on the Pie chart to open the Number Utilization Details.

Number Utilization Details

Number Utilization Details explains metrics in terms of the following:

  • Total:
  • Allocated to Sub-Organizations: numbers which are allocated to sub-organizations.
  • Assigned: numbers which are assigned to a user through invitation, but the user has not onboarded yet.
  • Available: numbers which are currently not in use.
  • Pending invitation: the user has been invited, but not registered.
  • Reserved: numbers which are tagged for later use.
  • Registered: the user has successfully on-boarded.

Number Utilization Details

Utilization Threshold

Utilization Threshold is the upper limit (in percentage) of numbers that can be utilized before the system notifies the Administrator that they have utilized the maximum assigned threshold. After this threshold is met, every time the administrator assigns a new number - until all the available numbers are utilized – another notification will be sent.

You can edit the Utilization Threshold percentage value to be anywhere between 1% and 100%. 

  1. Click the Edit icon to pull up the Manage Threshold menu. 

Example: The Utilization Threshold is assigned as 80%. This means that whenever the Number Utilization percentage reaches 80%, the administrator will receive an email notifying them that the maximum assigned threshold has been reached.

Request More Numbers

Request More Numbers: When you get an email notification that you have reached the assigned Utilization Threshold, you can request more numbers by using the steps below:

  1.  Click Request More Numbers.
  2. A popup with the following message appears:
  3. Click OK.
  4. Use the contact information displayed to email or call to request more numbers.

Manage (Add, Edit, or Delete) Organizations

Read on to learn how to create, edit, or delete organizations. 


Organizations contain your user and admin accounts.

You can set up the MMP to reflect your organizational structure where you can create an organization (root node) with the name of your Enterprise. Each node or a branch of the tree represents a department. Each department can have its own administrator with well-defined roles and privileges. 

Consider the example below:

You can create one or multiple organizational levels or just create one organizational level below the root node. This structure is flexible enough to manage your employee base.

You can have as many organizations and sub-organizations in the portal as needed. 

Before you start 

Create Organization

  1. Click the profile menu iconProfile icon.
  2. Click Sub-Organizations.

  3. Click Create New Sub-Organization.
  4. Fill out the details and click Create.

Edit Organization

  1. ClickProfile icon.
  2. Click Sub-Organizations.

  3. Click Edit to make changes to the parameters within the organization.

Delete organization

In order to delete an organization, the organization or any of its sub-organizations must not contain any users or administrators. 

1. Once you have deleted or moved all the users and administrators, the delete button becomes available.

2. Click Yes to confirm deletion.

Your organizations are ready!

Now administrators can invite administrators and users to the organization. 

Navigate Organizations

Read on to learn how to go to an organization in the Management Portal.


Before you perform most tasks, if you manage multiple organizations, you will need to go to the correct organization before beginning.

Before you start 

  • Best practice is to set policies at the top-most level where they apply, as policies set at the top-level are inherited by the organizations below.
  • You can only go to organizations you have access to.
  • If you only have access to one organization, you won't need to use this instruction. 

Go to organization

  1. Click the organization icon on the left side of the header bar.
  2. Select sub-organizations to reveal their sub-organizations until you find the desired sub-organization.
  3. Click Apply

Edit Administrator profile

Your profile is a record of your information as an administrator of this organization. You can edit your profile by adding new information such as your Profile Photo, Address, Time zone, etc.

How to edit your administrator Profile

  1. Click.
  2. Click Profile.
  3. Fill out the details and click Save.

Log out of Management Portal

Log out of the Management Portal from the Profile menu. 

  1. Click
  2. Click Profile, then click Logout