Read on to learn about making calls in mobile applications. For Desktop, see Calls in MultiLine Desktop.

Overview

There are multiple ways to place a call in MultiLine: from the Keypad, from the Recents tab, from Click-to-Dial, and from your Contacts list.

Before you start

• Your organization may enable or disable certain functions, including:
  • Calling, Data/Minutes mode, or WiFi calling
  • Call forwarding or Call handling
  • Call recording
• If you have questions about what functions are enabled, contact your IT group for assistance.

Make a Call from the Keypad

1. Go to your Keypad tab in the navigation bar at the bottom of your screen (iOS) or the bottom right (Android)
   
   iOS
   
   
   Android
   
   
   
2. If you see the toggle, you can choose whether to make the call over Data or Minutes by tapping the toggle
   
   Call Mode Toggle
3. Begin dialing the number Note: tap the country code to change it
   
4. Tap the Results area to view matches and select someone to dial from your Contacts.
   
   Results area
   
   Results Display

Make a call from Contacts 

1. Go to your Contacts tab in the navigation bar at the bottom of your screen (iOS) or top of your screen (Android) to bring up your Contacts list.
   
   iOS Contacts screen
2. Tap a contact.
3. If you see the black tab, you can choose to make the call over Data or Minutes by tapping the toggle
   
4. Tap the phone icon to make the call. 

Call someone back from Recents

1. Go to your Recents tab in the navigation bar at the bottom of your screen (iOS) or top of your screen (Android)
   
   iOS Recents Screen
2. Tap on the blue "i" icon to reveal details about that call
3. Tap on the number or contact name to make a call
4. See which connection type over which you will be making the call

Click-to-Dial

Read on to learn about Click-to-Dial. 

What is Click-to-Dial?

The Click-to-Dial feature automatically detects and renders phone numbers as links, and allows users to simply click the link to initiate a call using MultiLine. This includes calling contacts, numbers in emails and other apps, and conference bridges.  

For conference bridges, Click-to-Dial allows users to avoid dialing lengthy numbers and PINS, because with a single click, MultiLine apps dials the number, characters (including # or *) and additional digits in the dial string, such as Conference Codes and PINs.

How do I use Click-to-Dial?

When you see a clickable phone number or conference number, simply click the link. The dialer will pre-populate with number and then you need only tap the Call icon to place the call.