BlackBerry Integration

I synced my contacts with an Exchange server, why don't I see any contacts in the list?

When you're using Exchange contacts, you'll be able to search for any contact from the Global Address List (GAL), your company’s list of all employees. However, the full GAL will not show up in the list of contacts for performance reasons. Therefore, you may want to store the contacts you contact often.

How to search and store a contact from Exchange

  1. To search for a contact, tap the Search icon and enter the name or number of the contact you want to look up.
  2. Your result will be displayed in two categories Stored Contacts and Directory Contacts. To store the directory contact, tap the result.
  3. Tap the Add Contact button. Now this contact is a Stored Contact and will appear in the Contacts tab.

You may also wish to add contacts to your Favorites list

I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?

Native Contacts is one of three Contact Settings you can use with all versions of MultiLine. It pulls contacts that you were using with your personal number into MultiLine. 

When you use Native Contacts with MultiLine for Intune, it pulls your contacts from inside the Work container instead of your personal contacts. This is because the Work container completely separates your work use of the phone from your personal use of the phone.

If you haven't been using your Work contacts and need to import your personal contacts instead, do the following:

  1. Export your contacts as a .vcf file and email them to yourself in Outlook. 
  2. Download the file on your Desktop and open it. Outlook will begin the process of adding the contacts from the .vcf file to your Exchange contacts. 
  3. Then set up MultiLine to use Exchange contacts.  See Using MultiLine Contacts list.