Send a multimedia message

Written By Melanie Allen (Administrator)

Updated at May 1st, 2020

You can send and receive picture messages, and the supported formats are:

  • .jpg
  • .jpeg
  • .png
  • .gif

You can also enable or disable automatic download of multimedia in your messages.

Send a Picture Message

  1. Go to Messages and tap the New Message icon.
  2. Tap  icon.
  3. Enter the contact's name or number and tap Done. The number can either be a MultiLine number or a Guest number (Non-MultiLine number).

  4. Tap the Camera or Photos icon to share the picture in a message.
    1. If you tap Camera, click the photo, tap OK and tap the Send icon.
    2. If you tap Photos, Albums and Photos options will appear. When you tap Albums, you can select a picture from the gallery and the MultiLine album created on your device. You can select a single picture at a time. 

      If you select multiple pictures from your gallery, the MultiLine option will not appear as the sharing option.

  5. After you click the Send icon, you'll see the multimedia message appear in the conversation window.


To send Picture Message, you should allow MultiLine to access your Camera and Photos. Click OK to allow MultiLine to access your camera and photos.

If the MultiLine application, does not have access to your device’s camera or photo album, on clicking the Camera or Photos icon while sending the picture you will receive an alert to provide the access to Camera and Photos when you try to send the picture or download it. The access to a photo gallery is essential for accessing the received pictures.


  • There are no limit restrictions on the incoming messages. Whereas all the outgoing images will be compressed. If the size of the compressed image is more than 2MB, you will receive an error message and the image will not be sent.
  • If you send/receive the same image in multiple message conversations, multiple copies will be created in the MultiLine album on your device.
  • If the MultiLine application is uninstalled, the MultiLine album will not get deleted. You will see the MultiLine application as one of the sharing options on your device.
  • If you enable the Picture Messaging feature and later disable it, you will be able to access the images sent before disabling the feature. But you will not be able to send/receive any new images.
  • Contact, Video, and Audio file formats are not supported. If a user attempts to send or receive a message containing an unsupported file format. The receiver will receive the following automated message: [Auto Message] Message delivery failed. You received a Multimedia message which is currently not supported. The sender will receive an automated message as [Auto Message] Message cannot be sent because it is currently not supported.

Enable Auto-Download

Auto download saves images to a MultiLine album in your phone's picture gallery.

  1. Go to settings and tap the Picture Message.
  2. By default, Never will be selected. You can also select either Wi-Fi or Wi-Fi and Cellular.
  • Never: The picture will not be auto-downloaded.
  • Wi-Fi: The picture will be auto-downloaded only if you connect to an active Wi-Fi.
  • Wi-Fi and Cellular: The picture will be auto-downloaded if you are either connected to Wi-Fi or if you have cellular data.


Access to Photos is needed to set an auto-download option to Wi-Fi or Wi-Fi and Cellular. If you set auto-download to Wi-Fi or Wi-Fi and Cellular, the previously received images will not be auto downloaded. Click the previously received images to download. All the images received after the setting is changed will be auto-downloaded.

Once you enable the auto-download, the images received will be saved in the MultiLine album inside your phone's picture gallery. If you delete the picture from the MultiLine album, next time when you access that picture from the message conversation, it will try to fetch the picture from the server. If it is available on the server, it will store the picture in the MultiLine album again.    


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