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Updated April 23rd, 2020 by Team

Admins: Customize mobile app's theme

You can edit your Enterprise's Mobile App Theme under Branding in the Setup tab. To edit your Mobile App Theme, customize the parameters of the following settings: Theme Background Color Customizes the background color of the app screens Floater Background Color Customizes the background color of the dialpad floater Theme Text Color Customizes the c...

0 min reading time
Updated March 13th, 2020 by Team

BlackBerry Work Calendar Integration (iOS and Android)

Calling a phone number directly from a BlackBerry Work Calendar invitation is supported with Movius for BlackBerry.  When opening a BlackBerry Work Calendar event, if BlackBerry Dynamics recognizes a number within the event details as a phone number, it will be underlined and stylized as blue text. If the user clicks directly on the phone number, th...

0 min reading time
Updated June 25th, 2020 by Team

Edit preferences for notification sounds

To change the notification/ring sounds on your MultiLine, click on the three vertical dots at the top right of the Calls, Messages, or Contacts pages. Click Settings. Click Sounds. To change the ring for Data calls, click Ringtone (for Data calls) and select a ringtone. To change the message notification click Message Notification, and select a noti...

0 min reading time
Updated April 23rd, 2020 by Team

Admins: Customize the mobile app's About Us page

You can edit your Enterprise's Mobile App About Us Page under Branding in the Setup tab. To customize your About Us Page, edit the parameters of the About Us tab under Branding.  Logo must be 300 x 150 pixels. If your logo is larger than 300 x 150 pixels, you will be prompted to use the in-app image cropper to fit the logo to size. If you logo is be...

0 min reading time
Updated April 2nd, 2020 by Team

Admins: Synchronize SMS across associated devices

Set up synchronization under Feature Settings in the Setup tab.  When a user sends or receives an SMS on a device, the same SMS can be synchronized on all associated devices. These devices are the ones in which the user is currently registered or logged in with the Movius App, MultiLine for Salesforce, or the Web Client. The SMS synchronization depe...

0 min reading time
Updated August 3rd, 2020 by Team

SMS in MultiLine for Salesforce

Send or receive an SMS Clicking any phone number field in Salesforce will launch MultiLine for Salesforce The phone number will auto-populate in the keypad Clicking on the message icon opens the message conversation thread with that number Recent messages Recent Messages shows the list of all the lead, contact or person accounts that the Salesforce ...

0 min reading time
Updated May 28th, 2020 by Team

BlackBerry Work Minutes Call

If the Movius for BlackBerry client is configured to make calls using minutes, when choosing Movius for BlackBerry, the UI will display the relationship number in the call box. This is not a mistake! This relationship number is how the Movius application routes your call to the intended number using minutes. Calling this assigned relationship number...

0 min reading time
Updated May 28th, 2020 by Team

BlackBerry Work Data Call

When BlackBerry Work recognizes a phone number in an email, it underlines it and turns the text color of the number to blue.  Tapping on a recognized phone number in a BlackBerry Work email prompts you to choose whether you want to call or text that number.  Let's say you choose to call, the email UI will ask you whether you want to call using your ...

0 min reading time
Updated April 23rd, 2020 by Team

Admins: Customize the mobile app's FAQs page

You can edit your Enterprise's Mobile App FAQ Page under Branding in the Setup tab. To customize your FAQ Page Edit the default 'fill-ins' for both the Question, and the Answer fields of the questions you would like to change under the FAQs page under Branding. Click the + icon next to a question to view it's respective answer. To add a new question...

0 min reading time
Updated June 10th, 2020 by Team

Kaziranga Release 2 | March 2020

Movius Kaziranga 2 Release Notes March 2020  What’s New? PBX Integration This release introduces a new way of using MML.  There are enterprises that have PBX phones today. Movius PBX Integration provides several important capabilities to these users: Allows their existing number to be answered on both the PBX phone on their desk and on their mobile ...

1 min reading time
Updated April 23rd, 2020 by Team

Admins: Customize the mobile app's Onboarding page

You can edit your Enterprise's Mobile App Onboarding Page under Branding in the Setup tab. To customize your O nboarding Page, edit the parameters of the fields for Sign-Up, Security-Pin, Setup Movius, etc. on the Onboarding tab under Branding. ...

0 min reading time
Updated April 1st, 2020 by Team

About automatic contacts from unsaved numbers

If you make or receive a call from an unsaved number, this automatically creates a contact under the default account MultiLine Internal.  This account is set by the Salesforce Admin while installing the MultiLine for Salesforce. For these contacts: The first name and last name fields are saved as the phone number. The email address is saved as [phon...

0 min reading time
Updated April 23rd, 2020 by Team

Admins: Customize the mobile app's Customer Care page

You can edit your Enterprise's Mobile App Customer Care Page under Branding in the Setup tab. To customize your Customer Care  Page, edit the contact information in the Customer Care tab under Branding. ...

0 min reading time
Updated April 2nd, 2020 by Team

View, edit, or message your contacts

To view, edit, or message contacts, you must import or add at least one contact.  1. The Contacts page displays all contacts in alphabetical order by default. 2. Clicking on any contact will bring you to that contact's information page, where you can call, message, favorite, or block the contact. 3. Clicking on the edit button in the top right-hand ...

0 min reading time
Updated April 16th, 2020 by Team

View missed calls

You can narrow down the list of calls to only missed calls.  Click Missed from the slider at the top of your list of recent calls....

0 min reading time
Updated June 10th, 2020 by Team

Kaziranga Release | February 2020

Movius Kaziranga 3 Release Notes February 2020    These release notes outline new features and enhancements to the Movius MultiLine Solution. These notes will provide details of changes to the MultiLine App and Management Portal. What’s New? Movius Management Portal This release introduces a number of changes to the Movius Management Portal to impro...

4 min reading time
Updated April 13th, 2020 by Team

About MultiLine for Salesforce

The MultiLine application is a cloud-based solution which provides a secure and dedicated business number on your personal mobile phone for calling and sending texts. MultiLine Salesforce Connector offers seamless merging of your MultiLine application into Salesforce CRM. With this integration, you can: communicate to your customers within Salesforc...

3 min reading time
Updated April 7th, 2020 by Team

Create and send Quick Text messages

Use Salesforce’s out-of-the-box functionality for Quick Text to save time by creating common responses ahead of time that you can retrieve easily from the message conversation screen.  Enable Quick Text Open the Setup tab Click Enable Quick Text Create a Quick Text Open the Setup tab Enter Quick Text Settings in the Quick Find box Select Quick Text ...

1 min reading time
Updated April 13th, 2020 by Team

Calls in MultiLine for Salesforce

With MultiLine for Salesforce all phone numbers in Salesforce are clickable. On clicking any phone number field in Salesforce, the MultiLine for Salesforce utility is launched. The phone number is automatically populated in the keypad and provides the user a choice to send an SMS or make a call. Click on the calling icon to initiate the call.    Sof...

3 min reading time
Updated April 22nd, 2020 by Team

Admins: Number Management

In Number Management under the Setup tab you can: Allocate number(s) to a department or sub-organization.  Reserve a number for an individual or a role with a Tag. View numbers allocated to a department/sub-organization and withdraw unused number(s). Available Available numbers define the numbers which are not used, reserved, or allocated to any org...

0 min reading time
Updated April 2nd, 2020 by Team

Admins: Enable Two Factor Authentication (2FA)

You can enable Two Factor Authentication under Administration in the Setup tab.  This feature provides an additional layer of security to curtail suspicious login activity. Additional security control is provided by making use of a PIN sent to your registered email ID to log in to the MMP. To enable and disable Two Factor Authentication, you must ha...

0 min reading time
Updated August 3rd, 2020 by Team

Set up Out of Office

Set an Out of Office auto-reply by going to MultiLine for Salesforce > Settings > Out of Office.   Enter From and To dates to set the time range Complete the out of office auto-response Set the Active toggle to on and click Save All incoming SMS during the set ‘out of office’ date range will receive the auto-response defined in this configurat...

0 min reading time
Updated March 30th, 2020 by Team

View your usage history

To find your usage history, click the three vertical dots at the top right of the Calls, Messages, or Contacts page. Go to Settings > General Settings and click Usage. This page displays a visual representation of your usage of minutes/messages....

0 min reading time
Updated May 29th, 2020 by Team

Call or Text BlackBerry Work Contacts

BlackBerry Work Contacts Integration Calling or texting a Contact using the Movius for BlackBerry client directly from the BlackBerry Work Contacts application: iOS Open a BlackBerry Work Contact and hit the phone number for that contact, or the phone icon beside the number. The Movius for BlackBerry client will call the number directly; as shown be...

0 min reading time
Updated June 10th, 2020 by Team

Joshua Tree 2 Release | October 2019

Movius Joshua Tree-2 Release Notes October 2019  The pre-release notes outline new features and enhancements to the Movius MultiLine Solution. These notes will provide details of changes to the MultiLine App and Management Portal. What’s New? Plus1 Multiline now supports multiple enhanced features for individual users. Number Porting: Plus1 Multilin...

2 min reading time
Updated June 12th, 2020 by Team

Identify your outbound number

You can find your outbound number (the number people see when you call and where they can reach you) located in two places.  At the top of the Calls, Messages, and Contacts pages.  In Settings > Personalize Number....

0 min reading time
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